PayPal appears as only payment method when my customers try to purchase from my store

PayPal appears as only payment method when my customers try to purchase from my store

R3find
Visitor
2 0 0

I’m new to Shopify and when my customers try to buy from my store the only way to pay is PayPal even though Shopify says that you can use multiple payment methods. 

F2686B68-955D-495B-8240-7B7F1CFBCB51.png

 above is a picture from the final stage of checkout that shows the only way for my customer to pay is through pay pal. 

Replies 15 (15)

Mad_Modeler
Trailblazer
183 2 34

It appears you may need to set up your payment methods.

>admin/settings/payments

 

You should be able to set it all up in there, you will need a linked bank account

R3find
Visitor
2 0 0

Thank you for the reply I will try this.

shakikhan
Visitor
1 0 0

@R3find wrote:

I’m new to Shopify and when my customers try to buy from my store i.e  the only way to pay is PayPal even though Shopify says that you can use multiple payment methods. pricesinpakistanezameenthefabrics

F2686B68-955D-495B-8240-7B7F1CFBCB51.png

 above is a picture from the final stage of checkout that shows the only way for my customer to pay is through pay pal. 


That is not correct, shopify which is increasingly used by ecommerce website is having all the payment tolls provided. 

Mad_Modeler
Trailblazer
183 2 34

True, but you have to activate it

Greta
Shopify Staff
1195 124 151

Hi, @R3find!

 

Thank you for your post. 

 

You'll need to set up a payment provider on your store if you want to accept payments outside of PayPal. You can check out our help document for more information about payments on Shopify. To see which payment gateways are available to you, you can select your country on this page

 

I also recommend checking out our 14 point checklist to launch your Shopify store. There are so many different things you have to set up when creating an online store, and this checklist can help make sure you don't miss any details. It will help ensure you're set up for success!

 

Feel free to let me know if you have any other questions! 

Greta | Shopify 
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moksi5713
Visitor
1 0 0

I'm still having this problem. My store name is moksikrosi.xyz and when I am at the final page of the checkout it is only showing PayPal as a payment option. Is there any way to fix this issue?

Greta
Shopify Staff
1195 124 151

Hi, @moksi5713!

 

Thank you for your comment. I recommend checking out our help document to read more about accepting payments on your store. 

 

When you log into your Shopify admin you can navigate to Settings Payments to set up payment providers and configure your payment settings. 

 

Please let me know if you have any other questions about this! 

Greta | Shopify 
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Elias9
Visitor
1 0 0

Hey. How did you fix this. I am experiencing the same problem.

Greta
Shopify Staff
1195 124 151

Hey, @Elias9!

 

Thanks for sharing your experience. Have you activated a credit card payment provider on your store yet? If you haven't, PayPal will be the only option to appear at checkout. You can find the steps to add a payment provider in this help document

 

Let me know if you have any other questions!

Greta | Shopify 
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MarcoKhoello
Tourist
4 0 3

Screenshot_1.pngScreenshot_2.pngI have the same problem. All is connected but on checkout only PayPal is available

Greta
Shopify Staff
1195 124 151

Hi there, @MarcoKhoello!

 

Thanks for sending over those screenshots, that's super helpful.

 

It does look like Stripe is correctly configured as your credit card provider. What you see in the second screenshot is your cart page with the option to check out, or to check out with PayPal. If your customer selects the first Check out option they'll be taken to your checkout page where they can pay with their credit card through Stripe. The PayPal button is simply to offer a quicker way for your customers to check out if they want to use PayPal. They still have the option to check out as normal.

 

Removing the PayPal button from your cart page would require custom coding. If you feel comfortable with editing the code of your theme yourself, you could follow along with a tutorial like in this Community thread. Alternatively, you could hire a Shopify Expert to complete this coding change for you. Please note that advanced customizations such as this aren't supported by Shopify, so we would not be able to guide you on how to get this done.

 

Another option would be to remove PayPal as a payment option on your store. If you don't have a lot of customers that use PayPal, and you don't want the branded checkout button to appear, doing this could be beneficial. You can disable PayPal as a payment option in your Shopify admin by navigating to Settings > Payments

 

I hope this helps! Let me know if you have any other questions. 

Greta | Shopify 
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KLARAB
New Member
4 0 0

Hi! I have the same issue but I've check all of the above to see what the issue is. Still can't figure it out... This is what it looks like for me:

 

Settings all OK but checkout only has Paypal, even when I click through all the way to review order. 

 

Grateful for your help!

 

Best,

Klara 

Screenshot 2023-08-25 at 18.10.21.pngScreenshot 2023-08-25 at 18.09.16.png

Greta
Shopify Staff
1195 124 151

Hi, @KLARAB!

 

Thanks for reaching out and sharing those screenshots. This is definitely a strange issue!

 

Something I've seen that has worked for other merchants is clicking the bell icon in the top right corner of your admin to see if there are any outstanding requirements for your Shopify Payments account (such as uploading documents to confirm your information).

 

If you don't have any outstanding requests, I recommend getting in touch with our live support team through the Help Center so we can dig into this further. From there we can review your account and see if there are any issues on the back end.

 

Please let me know if you have any other questions or need help with getting in touch!

Greta | Shopify 
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KLARAB
New Member
4 0 0

Thank you so much! I had to look for the notification for w while (as it was from a while back) to update the settings for Shopify payments, but it's working now! 

 

Best, Klara 

Greta
Shopify Staff
1195 124 151

Hey, @KLARAB!

 

Thanks for the update, I'm so glad to hear the issue has been resolved.

 

Let me know if there's anything else I can help you with. Cheers!

Greta | Shopify 
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