PayPal not being activated

AMW
New Member
9 0 0

Hi there,

 

Can anyone help with activating my paypal account with Shopify.

 

In Additional payment methods, I have an Activate PayPal button

AMW_0-1706814907312.png

 

When I click into Activate PayPal I get the following:

AMW_1-1706814907202.png

 

When I click Activate it takes me to me PayPal account I sign in follow the steps then it takes be back to Shopify and I'm back at the same Activate PayPal button - just taking me in circles without activating my account.

 

Can anyone help with this issue?

 

I'm a newbie and shocked to discover Shopify have no live help, which is seriously making me reconsider it as my ecommerce platform. I can see some people having some serious issues which just go unanswered. How do people get help from Shopify directly?

 

Sorry two questions but any help would be much appreciated.

 

Thank you.

 

 

 

Replies 6 (6)

Mac
Shopify Staff
1578 166 232

Hi, @AMW!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

Congratulations on starting your shop! I understand your concern, but I want to clarify that we do offer live support. We can continue assisting you through our Help Center. Once you're there, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance.

 

Regarding the activation of your PayPal account, I suggest trying a few troubleshooting steps to rule out any local issues. Here are some suggestions:

1. Try using a different web browser to rule out any browser-related issues.
2. If you're using incognito mode, ensure that you have disabled any browser extensions, as they can affect how the pages are displayed.
3. Test your connection using a different internet source, such as switching to a cellular network instead of Wi-Fi.
4. Make sure that there are no firewalls or pop-up blockers enabled on your device, as these can interfere with the activation process.

 

If you continue to experience issues, feel free to get in touch with our team who can point you in the right direction.

 

In order to help you get started, I recommend using the General Checklist. This tool will help ensure that your Shopify store is fully set up and ready for customers to make purchases!

Mac | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

AMW
New Member
9 0 0

Hi Mac,

 

In regards to the virtual help centre. I did originally use that portal - on three occasions the chat bot said a Support Advisor would come to assist. On all occasions I waited for over an hour - even though it told me it they be available in approx. 5 mins.

 

I will work through your suggestions and see if they work.

 

Thank you for your replying!

 

 

AMW
New Member
9 0 0

Hi Mac,

 

I have checked all your recommendations. None of them have helped.

 

Can you offer further advise.

 

Thank you.

Mac
Shopify Staff
1578 166 232

Hi again, @AMW!

Thank you for following up.

 

I appreciate your efforts in working through the troubleshooting steps. I attempted to replicate the issue on my end and did not encounter any errors. It's possible that there may be an account-related or technical issue causing the problem. Therefore, it would be best for you to contact our support team so that we can assist you further and guide you in the right direction.

 

You mentioned experiencing some issues with our Help Center, and I would like to gather more information about this. Were you able to successfully join the queue when you reached out for support? If possible, please provide any relevant screenshots so that I can involve our developers to investigate the matter more closely. 

 

Thank you for bringing this to our attention, and I look forward to resolving the issue for you.

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AMW
New Member
9 0 0

Ok thank you Mac, I'll do that.

 

Mac
Shopify Staff
1578 166 232

Hi again, @AMW!

My pleasure!

 

Since that was the next step, I have marked the previous response as the solution for the benefit of others who may come across this topic. If you are still experiencing any issues, please don't hesitate to reach out again, and I will do my best to investigate further and provide additional assistance.

 

Wishing you all the best as you launch your new shop! If you have any other questions, feel free to ask.

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog