What's your biggest current challenge? Have your say in Community Polls along the right column.

Pending Payout in List transaccion and not received the money

Solved

Pending Payout in List transaccion and not received the money

mariaale2023
Shopify Partner
11 0 1

Hi , I am develop a store in Shopify for first time. I tried one real purcharse with my credit card to test a real purcharse but the payment for $65.43 is still like "Pending" in mi list of Transactions

mariaale2023_0-1696995822669.png

 

however, in my bank account I can see that the money was taken (-$65.43)

mariaale2023_1-1696995944890.png

 

I already check my account details and it is fine. I am in New Zealand.

 

the purcharse was directly Credit Card (after press the buttom "check out"

 

Accepted Solution (1)

Dan-From-Ryviu
Shopify Partner
10324 2046 2129

This is an accepted solution.

Hi @mariaale2023 

Did you setup your Payment capture method in your store admin > Settings > Payments is Automatically or Manual? 

If it is Manual then you need to click Capture in order to receive your payment.

- Helpful? Like and Accept solution! Or Support me: Buy Coffees
- Reton: Loyalty & Rewards - Earn points through tasks, redeem for discounts, and enjoy exclusive VIP rewards!
- Ryviu - Reviews & QA app: Collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

View solution in original post

Reply 1 (1)

Dan-From-Ryviu
Shopify Partner
10324 2046 2129

This is an accepted solution.

Hi @mariaale2023 

Did you setup your Payment capture method in your store admin > Settings > Payments is Automatically or Manual? 

If it is Manual then you need to click Capture in order to receive your payment.

- Helpful? Like and Accept solution! Or Support me: Buy Coffees
- Reton: Loyalty & Rewards - Earn points through tasks, redeem for discounts, and enjoy exclusive VIP rewards!
- Ryviu - Reviews & QA app: Collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.