Pending Payout in List transaccion and not received the money

Solved
mariaale2023
Shopify Partner
10 0 1

Hi , I am develop a store in Shopify for first time. I tried one real purcharse with my credit card to test a real purcharse but the payment for $65.43 is still like "Pending" in mi list of Transactions

mariaale2023_0-1696995822669.png

 

however, in my bank account I can see that the money was taken (-$65.43)

mariaale2023_1-1696995944890.png

 

I already check my account details and it is fine. I am in New Zealand.

 

the purcharse was directly Credit Card (after press the buttom "check out"

 

Accepted Solution (1)
Dan-From-Ryviu
Shopify Partner
5612 1031 1058

This is an accepted solution.

Hi @mariaale2023 

Did you setup your Payment capture method in your store admin > Settings > Payments is Automatically or Manual? 

If it is Manual then you need to click Capture in order to receive your payment.

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Reply 1 (1)
Dan-From-Ryviu
Shopify Partner
5612 1031 1058

This is an accepted solution.

Hi @mariaale2023 

Did you setup your Payment capture method in your store admin > Settings > Payments is Automatically or Manual? 

If it is Manual then you need to click Capture in order to receive your payment.

- Helpful? Like and Accept a solution. - Donate: Buy coffee - or Paypal me ❤️
- Ryviu - Product Reviews app, collect consumer photo reviews, import reviews from AliExpress, Amazon, Etsy, Shoppe and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 3 months of Shopify for $1/month. Sign up now