Personal information to the pay out account but since I am a minor and had sent a minor id shopify.

aktaytay
Visitor
1 0 0

Hello I am a minor working to launch my first dropshipping store on shopify. I had recently found out that I must be 18 to use shopify unless I ask and add parental consent. I have asked my mother explaining this and she had agreed to help me with this. I have tried to put down my personal information to the pay out account but since I am a minor and had sent a minor id shopify will not let me change the information to my mothers own. Is there anyway I could fix this or would I have to restart completely with a brand new store? 

Reply 1 (1)

Blair
Shopify Staff
1925 256 228

Hi @aktaytay,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved.

 

As you require those details to be changed, you will want to connect with us directly. This will allow our support team to get you authenticated, we wouldn't have access to any account specific details here through the Community. They will be able to ensure this is correct, so you can begin selling!

 

To connect, you can:

 

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual assistance chat box, type 'Contact Support'
  • This will prompt you to log into your shop
  • Once logged in, you will see the option to chat with an advisor

 

Please let me know if you have any other questions. 

Blair | Shopify 
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