Hi there @dpah!
We want you to know that all of our merchants' experiences are incredibly important to us and always will be.
We are constantly evaluating our services to make sure that we are meeting the needs of all of our merchants.
We understand that when you have an issue, you want it resolved quickly and efficiently. That's why we have found that our async and chat channels are the most effective ways to provide support to our merchants.
Through these channels, we can work closely with you, providing the necessary resources and connecting you with the appropriate teams as quickly as possible.
We are currently prioritizing these channels because they provide us with valuable insight into your experience with us. This allows us to provide you with tailored support, ensuring that we can resolve your issue as quickly and efficiently as possible.
We're always available here via the Community to answer general questions, or for account-specific support, you can reach out via the Help Centre here.
All the best!
Dive into the world of Print-on-Demand and discover how it can transform your online busin...By Imogen Feb 19, 2024
Discover how to transform your online store into a delightful shopping destination. Learn ...By Ollie Feb 13, 2024