Photos not showing up in my website Collection

[Elisehall]

I can add to my collections in the "backend" HOWEVER  no images or collections actually appear on my website?!  I have tried going to  "menu" and changing the settings as well as "pages" and "navigations"... This issue is really frustrating 

[JHKCreate]

Hi @Elisehall 

Welcome to the Shopify forums!

Would you mind sharing a link and some visual explanation so we can understand what's going on here?

[47Silver]

Hiya, can't find an answer online... but when I add the collection to the main page the little pre-filled shopify photos changes to an "x" image... for example, from the original theme (expanse), then I link a collection

After linking my collection, with new photo, it goes dead:

Not just on the backend, but also in the preview...

What have I missed!? THANK YOU!

[JHKCreate]

@47Silver What is the image type you are using on the Collection that was linked here? Let me know!

[47Silver]

HOLY SMOKES! That is the world's FASTEST response! 

Let's see, I uploaded a random jpeg only 576kb, which is 1000p x1000 and 96dpi.

And my own are also jpegs about 766kb... and usually 2600x2150 pixel 240dpi.

.. and same result - the dead photo

[JHKCreate]

Intriguing, would you mind sharing your store's URL privately so we can request collaborator access and check this out?

Let me know!

[47Silver]

Sure, should I sent to the e-mail below then? 

[JHKCreate]

Yes @47Silver , we will send an access request within a few hours, it's 1AM on our part of the world!😅

[jacob2435]

It happens sometimes due to system drowning maybe. you need to resize the images that you want to use in your Shopify admin. I also tried it with my site which is about kabuki masks (a collection of many small items).