We have 2 store locations.
We offer free delivery country wide on orders over $100. If someone buys online and the order is less than $100 , shipping is $15.00.
If someone wants to buy online and pickup in store and the value is less than $100 , Shopify will still charge the customer $15.00.
How can I change the system so it won't charge the customer the $15.00 and the customer can collect it in store ?
This is Summer from the Social Care team at Shopify. I understand you want to offer free shipping for orders over $100 as well as local pickup, but keep the $15 charge for orders shipped under $100. I would love to help you out with this. Have you enabled the native local pickup feature? If you haven't yet, I would recommend setting up this feature.
Before you activate the local pickup feature please make sure your store is eligible. You may find the requirements below:
If your store is eligible you may go through the following steps to activate local pickup:
These steps will enable free local pickup in your store. To learn more about the local pickup feature, you can visit this guide.
How is your pickup currently set up? If it's part of your shipping profile rates, it's best to remove them if you're now using the feature explained above. If you're not sure how to remove the old settings, you can use this guide on editing shipping rates.
Should you have any questions about the process, please feel free to respond here and we will help you out further.
My pleasure, @mrskasses!
How did you go with following the steps suggested in the previous post? Were you able to activate the local pickup feature? If you still need assistance with this and would like us to access your account, please feel free to contact us through our alternative support channels. We’re not able to provide account-specific support via the Shopify Community at this time, however we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.