Solved

Pixel could not be triggered on test event tool or found on pixel helper.

maishou
Visitor
3 0 0

Hi, I set up a Facebook sales channel on Shopify. Created pixel and connected it to the BM.
It could be seen on Facebook was received events from Shopify. According to both Facebook and Shopify support agents, my pixel was implemented correctly.

maishou_1-1701827048068.png

But the problem is I could not trigger anything in test events tool, and the Meta pixel helper also shows "no pixel found" on my site.

maishou_2-1701827150113.pngmaishou_3-1701827164566.png



 

 

Accepted Solution (1)
theycallmemakka
Shopify Partner
1389 309 335

This is an accepted solution.

Hi @maishou ,

 

Pixel of id "3220248474944194" is already implemented on your site. It looks like you are viewing meta helper without accepting the cookie concent.

makkaomakka_0-1701934795455.png

makkaomakka_1-1701934842384.png

 

 

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View solution in original post

Replies 5 (5)

theycallmemakka
Shopify Partner
1389 309 335

Hi @maishou ,

 

Can you provide link to your store?

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For quick response - Message Me


Ping me at: theycallmemakka@gmail.com

maishou
Visitor
3 0 0

miradoroutdoor.com

theycallmemakka
Shopify Partner
1389 309 335

This is an accepted solution.

Hi @maishou ,

 

Pixel of id "3220248474944194" is already implemented on your site. It looks like you are viewing meta helper without accepting the cookie concent.

makkaomakka_0-1701934795455.png

makkaomakka_1-1701934842384.png

 

 

Buy me a Coffee


Enjoy Shopify for $1. Sign up now


For quick response - Message Me


Ping me at: theycallmemakka@gmail.com

maishou
Visitor
3 0 0

Thanks for the help! I'm not familiar with the cookie settings because I didn't set up this store. Is there a way to skip this part? Usually, I see the pixel fire before I agree to cookies.(On other stores) How can I do that here?

WholeEarthCo
Visitor
1 0 0

Always something unbelievably simple/stupid..!