Please help! I’m having issue with my checkout

[Snicole25]

Hi everyone,

I’m having an issue with my Shopify store’s checkout page. When customers reach the checkout screen, the page gets stuck in a loading loop, and the only visible button is the “Checkout” button. Payment options like Apple Pay, Shop Pay, and others are not appearing at all.

After clicking “Checkout,” the process does continue to the next step, but the page takes a while to load, which creates a frustrating experience for customers.

Has anyone experienced a similar issue? How did you resolve it? I’d appreciate any advice or troubleshooting tips to fix this.

Thank you!

[Snicole25]

Barkathestars.com 

[Snicole25]

I just changed the color to one single color I don’t know if I did it right but I also deleted the logo. 

[Laza_Binaery]

Hi @Snicole25 

To me checkout loads fine, no loop or issues. Have you replicated the issue on your side? Did you check in different browsers? Also do try to open your site in a new private/incognito browser window.

Some hiccups with checkout happen sometimes but then also try to check on https://www.shopifystatus.com/ is there some global issue.

You did not ask for feedback but I must tell you, your logo on the checkout is huge. It pushes more important things down. Plus it is different from your logo on other pages. It should be the same.

[Snicole25]

Thank you for your opinion, I deleted the logo in the checkout cart. 😊