Please help! Shopify won't grant me access to my store

arenaetrade
Tourist
4 0 2

Hi everyone. I'm desperate and that's why I'm writing here in hope that someone can help me.

 

Last week I noticed I can't log into my account. The password is accepted, the sms code is accepted but it asks me about a 10 digit code that has been sent to my mail. Unfortunately none of the mailes reaches my inbox. Yes, I checked the spam folder as well. I have tried to use my recovery codes I downloaded upon setting up the store - again none of them is being accepted.

 

It has been a week since my first message to support; I have been begging them to makes this case an urgent matter and everyone promises the same thing without anything actually happening. Yesterday I got a message that they have removed the 2-step authorisation and everything should work now. I tried to log in and nothing has changed, the 2 step authorisation and demand for 10 digit code is still there!! I answered straight away to the consultant and informed that he didn't fix anything and now it has been over 24 hours, still no answer!! 😡

I mean what is going on! I pay nice bucks every single month and due to som glitch caused by Shopify I am the one spending hours on begging support to fix this matter and no-one gives a singl f**k. I have a meeting with DHL technician tomorrow and leave abroad for other work and if this problem won't be solved now I will need to postpone so many plans with the store that I don't even know where to start😖 

 

Am I actually speaking to real people or is it just an AI scam cause normal customer service does not work like that?!

Replies 4 (4)

RMithun
Tourist
9 1 1

Is it possible or have any option to change your email now! if yes I will suggest to do that. I did that once. Also do check the status of your shopify account  I mean its live or not. Try to connect in call with shopify support  team not by email. 


mithun
arenaetrade
Tourist
4 0 2
My store is live but I am not able to login as admin. It’s not possible to
change email without having access to the admin panel..

qsdf
Excursionist
36 0 6

Good luck trying to get an answer! They closed every support channel and we have been waiting over a month to hear from them! We sent 15 emails and not a single reply! 

arenaetrade
Tourist
4 0 2
Oh my goodness, is that true?! So you are also paying every month and they
won’t grant you access to your own store? This is criminal!
Turns out Shopify is another scam company and I regret choosing them.

I am so stressed and upset that I can’t even describe with words; all my
work and all the job I’ve put in not the store and website is priceless 😓