I have had an ongoing issue since I set up my New Facebook Business Page. After 24 messages back and to with support I really am at my Whit send!!
Am hoping one of you kind sound on here may take pity on me and offer some help
We seem to be going round in circles and getting nowhere
The catalogue for the shop we have created says it’s unable to be set up
Definitely sounds like a frustrating situation. Is the error appearing in the Shopify admin, or is this appearing on Facebook? Have you been chatting with Facebook support or Shopify Support about this issue?
Thank you for the additional context, @EmmaBall
The catalogue would be created on your behalf when connecting the Facebook Sales channel as it's not something that you would need to do manually. In most cases, I would direct most store owners to ensure they have reviewed our Facebook Channel Table of Contents to ensure their permission are correct as most errors that appear during the onboarding process will stem from incorrect permission.
Are you able to provide a screenshot of where the error is appearing while also including the error itself?