Please help

[AnneSinclair]

I placed an order in early November. I have not received them . No way to contact. Please let me know how to get this refunded asap

[LizHoang]

Hi @AnneSinclair 

I'm really sorry to hear that you're having trouble with your order. That sounds really frustrating! Here’s what you can do to try and get your refund:

1. Check Your Emails:
- Look through your email for any messages from the store. You might find an order confirmation or shipping details that include tracking information.

2. Visit the Store's Website:
- Head over to the website where you made your purchase. See if there’s a "Contact Us" page. Many stores have a form or email address to reach customer support.

3. Look for Direct Contact Options:
- If there’s a phone number, give them a call! Sometimes, social media can also be a good way to get a quick response, so check if they have accounts on platforms like Facebook or Instagram.

4. Log into Your Account:
- If you created an account, log in to check your order status. You might find an option to request a refund directly from there.

5. Contact Your Payment Provider:

- If you can’t reach the store, consider contacting your bank or payment provider (like PayPal or your credit card company). They can help dispute the charge and process a refund.

6. Reach Out to Shopify:
- You can also try contacting Shopify support. While they usually don’t handle specific orders, they may have some guidance on what you can do next.

7. Last Resort:
- If all else fails, think about filing a complaint with consumer protection agencies or leaving a review to share your experience.

Lastlty, Keep Everything Documented:

Make sure you keep all your emails, order confirmation, and notes about your conversations. It’ll help with any follow-up.

I really hope this gets sorted out for you quickly! If you have any other questions or need more help, feel free to ask.

Liz