POS cards are being declined

[SBreslin]

Is anyone else running into this issue. Started today at about 12pm - a card payment I take (except for manual entry) is declined. The error message reads: "Payment declined. There was an issue with Shopify and the payment couldn't be processed" - Is this a developer issue? How can I fix this? 

[TheSoapySpot]

Same thing happening in my business right now😥

[Doctrjohn]

We are seeing it in Madison Wisconsin right now...

[MEGABRAIN]

The same thing is happening in Red Hook, NY too. This is very frustrating, especially on a Sunday.

[SBreslin]

The fact that it's a Sunday is driving us crazy!! We are slammed and can't take cards 😞 

[Doctrjohn]

Yep!  We are at a craft fair that ends in a couple of hours and are turning away business because of this!

[TheSoapySpot]

Entering the card manually seems to be a work-around (Thank you, SBreslin!)

[Doctrjohn]

From support:

We do have a current incident that is affecting Shopify Payments and POS. We are sincerely apologetic about this and I can assure you that our developers are actively working on a fix for this. You can see this on our Status page as well

• Shopify Status - Check Shopify Server Status

[SBreslin]

Thanks for the update!! 

[SBreslin]

Seems to be fixed on my end now! card just went through normally using tap. 🙂 

[GerWalk]

Yes, gladly, it seems to be working again. It didn't last too long in my case, but it was frustrating. This reminded me once again to check the Status page regularly. 

[Trish457]

Yes and it has been still happening randomly yesterday and today. I spoke with Shopify and they can not reverse the pending authorization on the customers accounts with their bank either so those funds are tied up for 3-7 days even if the transaction did not go through. The one positive is we can not get a charge back because they were never charged