Hi! @Tonedeafrecs
Sorry to hear about your problem. It sounds like it is most likely a network issue. Here are some troubleshooting tips from Shopify.
Requirements for using POS Terminal
First, make sure you meet all of these requirements (you probably do, but just to be sure):
- You need to have a POS Terminal (formerly "POS Go") device.
- You need to have a POS Terminal Dock (formerly "POS Go Dock").
- You need to have a POS device, such as a smartphone or tablet, running Shopify POS version 8.16 or higher.
- Your store needs to have Shopify Payments activated as your store's payment provider, and have Test mode deactivated.
- Your store needs to be based in Australia, Canada, Ireland, the United Kingdom, the United States, Italy, New Zealand, Belgium, Denmark, Netherlands, Spain, Germany, Finland, France, or Singapore.
- Your physical retail locations need to be based in the same country that your store is based in.
- Your store's currency needs to match the local currency of your physical store's location.
- You need to have access to your network and the internet by using a WPA2 Wi-Fi network, or an Ethernet cable.
- Your POS Terminal and POS device must both be connected to the same network.
Network requirements for POS Terminal
The POS Terminal can use Wi-Fi or a wired Ethernet connection to connect your network and the internet. If you use a router, then refer to your router’s manual and reconfigure the networking setup as required. For the POS Terminal to connect to your network, the following requirements must be met:
- Your network is set up to use the Shopify POS app.
- Your POS device and POS Terminal need to be connected to the same local network.
- The local network needs to have a functional Internet connection.
- Peer to Peer communication on the network must be available:
- In your router settings, turn off the option that says “block clients from reaching any private IP”. Or turn on the option that says “allow guests to view each other and access local network”.
- Contact your network administrator if you believe P2P communication might be deactivated on your local network.
- The POS app needs local network permission on iOS. The Shopify POS iOS app requests certain permissions when first installed on the device. The “Local network” permission is required to establish a connection with POS Terminal. From the Settings app, tap Shopify POS in the list. Tapping Shopify POS opens a screen that displays the Local Network permission toggle.
- UPnP (Universal Plug-n-Play) router setting should be activated (optional). The UPnP setting on the router allows devices on the network to discover each other. Ideally, this should be activated so that POS can find the paired POS Terminal on the network to automatically repair connections when possible.
Shopify Help Center | Setting up POS Terminal
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