Pre-order fulfillment maximum allowable days

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We are taking pre-orders for our product and people are willing to wait a considerable amount of time before they receive their product. We are wondering if there is a maximum amount of allowable time between taking the order with payment and the fulfillment date?

Replies 2 (2)
Shopify Staff
Shopify Staff
1165 94 180

Hi, @RonHayes.


Thank you for reaching out! 


There is no standard or regulatory maximum amount of time between taking the order with payment and fulfilling the order. However, it's important to be transparent with your customers about the estimated delivery times and any potential delays or changes to your production schedule.


As a general best practice, you should communicate the estimated timeline for fulfilling pre-orders as clearly and accurately as possible and update customers regularly on any changes or delays. It's also a good idea to provide customers with the option to cancel their pre-orders and receive a refund if they are not willing to wait for the expected fulfillment date.


In addition, it's important to make sure that you have the ability to fulfill all pre-orders and that you have a solid plan for managing and fulfilling those orders in a timely and efficient manner. If you are experiencing production or supply chain issues that could impact your ability to fulfill pre-orders on time, you should communicate this to customers and provide updated timelines or refund options as needed.


Ultimately, while there is no maximum allowable time for fulfilling pre-orders, it's important to be upfront and transparent with your customers about delivery timelines and any potential issues along the way.


Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
Talk soon, 

Emily | Social Care @ Shopify 
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Does this apply to pre-order apps with Shopify only or if you just indicate that this is a pre-order we should be fine? I thought I read somewhere that there is a max of 30 days before a refund is issued to the customer by Shopify. 

Not that I am planning on going that long but I need to make sure Shopify isn’t going to just refund if the fulfillment isn’t done within days.