Re: Prestige theme cookie banner won't stop showing

Solved

Prestige theme cookie banner won't stop showing

TimFreet
Tourist
9 2 22

I have the prestige theme and the cookie banner keeps on showing no matter what I do.

Accepted Solution (1)

TimFreet
Tourist
9 2 22

This is an accepted solution.

 


@TimFreet wrote:

I have the prestige theme and the cookie banner keeps on showing no matter what I do.


The reply from the theme developer - disable the theme banner because the native Shopify system now interferes with it.

 

Thanks for letting me know. Indeed, after further investigation with our technical team, we confirmed that the issue is due to the new features launched by Shopify. Shopify has added a native privacy banner, which uses the same structure as the banner from the theme, therefore causing some conflicts. We'll probably need to remove the privacy banner from the theme in the future (as there is a native privacy banner from Shopify), but for now, we recommend hiding the privacy banner section.

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Replies 3 (3)

TimFreet
Tourist
9 2 22

This is an accepted solution.

 


@TimFreet wrote:

I have the prestige theme and the cookie banner keeps on showing no matter what I do.


The reply from the theme developer - disable the theme banner because the native Shopify system now interferes with it.

 

Thanks for letting me know. Indeed, after further investigation with our technical team, we confirmed that the issue is due to the new features launched by Shopify. Shopify has added a native privacy banner, which uses the same structure as the banner from the theme, therefore causing some conflicts. We'll probably need to remove the privacy banner from the theme in the future (as there is a native privacy banner from Shopify), but for now, we recommend hiding the privacy banner section.

alexkalk
New Member
10 0 0

Hi, how do you hide the privacy banner section? cant find anywhere, and i am not an expert in coding 🙂

Deni1120
Visitor
1 0 0

Hey Alex, you open the theme editor and beside every block and section you added in your theme you have a little "eye"-symbol, klick on it and it hides the section or block, click again and it shows it again. Hope i could help