Price issue - Price got added a thousand

[CarmineT]

Hi,

one of my influencer let notice me that she see the price with an exagerated added 00 thousand.

What I mean those in the image are not the prices.

the prices are 16 euro, 34.90 euro etc.

I actually don't experienced this issue and I checked for different market and language.

Also I checked in each product and price are ok, as they should be.

What could be the root of this bug.

Thank you

[PaulNewton]

If using multi-currency verify which currency the user has selected.

Some currencies get different formatting or exchanges rates but the currency-symbols could be wrong leading to confusion.

Check your stores currency formatting preferences.

https://help.shopify.com/en/manual/markets/pricing/currency-formatting 

If using a currency-conversion app disable it and test.

If you customized the theme or check a backup theme if problem isn't in backup undo the customization til fixed.

Beyond that if you need this debuggedthen contact me by mail for services.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.
Contact info in signature.

[Olivia]

Hi, @CarmineT!

Thanks for sharing your question with our network.

In addition to the suggestions shared by, @PaulNewton and @JamesTech_, it's important to clarify that two extra zeros are in fact being added by your theme or an app. It sounds as though you have confirmed this by heading to Admin > Products?

Furthermore, if you're using an app to import product information, you will want to confirm no changes are not being imported from there. That leaves us with quite a few possibilities as to why this might be occurring, so I encourage you to review each setting shared in this thread so far.

Please keep us posted,

[CarmineT]

Hi Olivia,

this issue appeared only since some days and I did not installed any app, actually I remove one that was about SEO and never really used.

The problem is that I can't reproduce the issue that is been experienced by an influencer.

I do check and use same currency(Euro).

When got to product area, prices are correct and visualize fine from my side.

What should be same cause then?

[Olivia]

Thank you for that context, @CarmineT!

Are you able to provide our community with your store URL? I'd be glad to do some local testing and I also invite our other contributors to take a look to see if they are able to pinpoint the issue.

To help us identify the problem can you also clarify the following:

• Is your customer still able to replicate this issue? 
• Does this persist for them across different devices and browsers? This will help us determine if they are viewing a cached version of your site, or if this is a live problem
• What region is this user located in?
• Have any other users reported this? Particularly in that same region?

Please let us know,