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We sell awards/medals, so we have a lot of different customization options on our products (here is an example) using variants on the product pages. We also use an app (King Product Options & Variant) for variants that don't change the price, since, for items like medals, there may be many different designs and ribbon colours to choose from, and the regular Shopify product page builder doesn't allow for that many options.
However we've noticed that on the live/published version of our website, the price variants don't always update correctly, and there does not seem to be any pattern to when they work and don't work. I've tried switching from lower priced variants to higher, from higher to lower, combining different variants on items that have more than one set of variants, refreshing the page, and checking the website in incognito mode and in other browsers. Sometimes the price changes as it should, and sometimes it doesn't. We know all the prices are correct on the product page, because sometimes they show up correctly on the site. It's just that sometimes clicking a different variant (or multiple variants) does not trigger the page to load the correct price.
We've found that removing individual variant photos fixes the problem, but then of course the photo does not display the selected variant which is confusing for customers.
This is somewhat difficult to explain, so I've included a picture below that hopefully demonstrates the inconsistency.
I'm wondering if this is perhaps a bug that comes with having more than one set of variants per product, if it could be because the app we're using is interfering in some way, or if there is some other reason for and solution to this?
Hi @theengravers,
I viewed your example product in Chrome, and it seems to be running correctly, so it looks like you've found a solution.
For your product, I recommend adding a text field for customers to enter the Engraving text, with a limited text length based on the Back engraving option they select. Here's an example setup using the Easify Product Options app, which uses advanced conditional logic to show the corresponding text field based on selected Shopify variants 😊:
Alternatively, you can consider another setup where you don't need to create Back engraving as Shopify variants. Instead, create the text field in the Easify app and set the pricing for the text field to calculate the extra price based on the number of characters the customer enters:
If you're willing to give the app a try, let me know if you need further setup help, or you can reach out to the Easify team for quick assistance.
Thanks for your reply. For the time being (and since we hadn't received a reply to this question for a few weeks), we had to go with the band-aid solution I mentioned in the original post. If you return to the example link, you'll see that while the prices are now updating correctly, they are no longer linked to specific variant images, which is not ideal for us, but we decided displaying the correct price was more important. If your app can correctly adjust the price and display the correct variant image, we would definitely be interested.
However, I do have a question: for our medals, we have 30+ ribbon colours available. We are currently using the only product option app I could find that let us list 30+ options in the free version. Does the free version of Easify also do this, or would we have to pay for the pro version?
Hi @theengravers,
In our free app version, you can:
In the Pro version, you can:
Our app is reasonably priced compared to many other product options apps. Hope you give it a try 🤗!
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