Prices are stuck on "loading" on the product page and reccomended products.

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Prices are stuck on "loading" on the product page and reccomended products.

Henryc
Tourist
4 1 0

Hi Guys, I've recently stumbled accross an issue where the prices of my products are not showing properly.. It wasn't like this a couple days ago. MY prices are now being shown as loading icons forever on the product page as well as the reccomended products as shown below. When i customize it on the shopify dashboard, it shows the price for a brief second but then switches to the loading icon. I have also asked support but they couldn't diagnose the issue. I've been using this third party theme for a good year now and have only come accross this issue very recently (yesterday).Screenshot 2025-01-30 171723.png

 

Screenshot 2025-01-30 171653.png

 

Accepted Solution (1)

Henryc
Tourist
4 1 0

This is an accepted solution.

Turns out it was an app called Samita wholesale which prevented the prices from being shown. HUGE shoutout to shopify support who ASSURED me that it WASN'T an app that's causing this problem... Took me 5 hours to debug thanks Shopify for being such a huge help.

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Replies 4 (4)

Henryc
Tourist
4 1 0

I would really appreciate it if someone can help me with this issue.

Henryc
Tourist
4 1 0

Our website is cosmoshop.co.nz

For reference, we are able to see the prices on the homepage and collections page. 

Henryc
Tourist
4 1 0

This is an accepted solution.

Turns out it was an app called Samita wholesale which prevented the prices from being shown. HUGE shoutout to shopify support who ASSURED me that it WASN'T an app that's causing this problem... Took me 5 hours to debug thanks Shopify for being such a huge help.

skylernguyen35
Visitor
1 0 0

How did you solve this? We are having a similar issue. did you have to delete the app?