I've been using Printful for a while and inventory has always automatically updated. I got on yesterday and noticed my products were messed up. A bunch had been archived, and all of them had track quantity turned off. I turned it back on but even after 24 hours there has been no update so all my products are showing OOS. How can I fix it to allow Printful to update inventory again? I changed my passwords in case because I have no clue what would cause products to archive themselves and for the track inventory settings to change. Can anyone help?
Welcome to Shopify Community. My name is Olivia and I work here.
Thank you so much for connecting with our network and sharing your question. Based on the issues you have described, I highly recommend connecting with the Printful App Developer for customized support.
Their team has the expertise and troubleshooting access necessary to help you resolve this sooner than later. I trust they will provide the support you need, but if you have further questions don't hesitate to reach back out.