Priority Mail is the only shipping option in my checkout

[billwiggins]

Even though I have chosen many shipping options from UPS and USPS, the only option my customers see is Priority Mail. I cannot figure out why.

Has anyone else had this issue?

Bill

www.senditsailing.com

[Promer-Alena · Accepted solution]

Hi @billwiggins 

It sounds like your shipping settings might have a restriction or conflict. Double-check your Shipping & Delivery settings in Shopify to ensure that all selected UPS and USPS options are correctly enabled. Also, verify that your shipping zones cover the locations you’re shipping to.

Another possible issue is that carrier-calculated rates might be filtering out other options based on package size, weight, or destination. Try adjusting your default package dimensions in the shipping settings or testing different addresses at checkout. If the issue persists, reaching out to Shopify Support or using an app like Advanced Shipping Rules can help troubleshoot further