Problem in ssetting my new domain

[mesticoplug]

Hello I'm facing a trouble while connecting my new domain. I've just bought a new domain and I'm getting the following message on my store when I try to connect it:

These domains couldn't be connected because the stores are frozen. Contact support for further assistance.

[Ollie]

Hey @mesticoplug.
 
Thanks for reaching out. 
 
Just to gather some additional context, are you able to successfully login to your online store as the admin? I am just trying to get a better understanding of the situation so I can assist you accordingly. 
 
Looking forward to your response.

[Lovers]

hey this is happening to me too, but i can't login to my frozen store. how i can connect my domain to my new store while it's still connected to my frozen store? i've been reseting all the DNS setting on the provider but the problem is still and it's been two weeks

[Ollie · Accepted solution]

Hey @Lovers.
 
Thanks for reaching out. 
 
In order for us to assist further with the domain that is attached to a frozen store - we will need to verify you as the store owner. Since we cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support about the domain in question.
 
You can get in touch with a Support Advisor by navigating to the Help Center. 

Let me know if you have any questions.