problem with my buy it now button

Luis38
New Member
1 0 0

hello when I click buy it now on my store u get the following message "transaction failed" "an error occurred while processing your checkout please try again" I don't know how to fix this

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Trevor
Community Moderator
Community Moderator
2942 382 591

@Luis38 

Are you currently in your free trial or on the "pause" plan? Both plans will have the checkout disabled until you transition the account onto a paid plan. You can check this by going to Settings/Billing. 

If that's not the issue, could you please provide us with the URL to your store and a screenshot of what you're seeing?


Trevor | Community Moderator @ Shopify 
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