problem with my buy it now button

Luis38
Visitor
3 0 0

hello when I click buy it now on my store u get the following message "transaction failed" "an error occurred while processing your checkout please try again" I don't know how to fix this

Replies 5 (5)

Trevor
Community Moderator
3384 458 973

@Luis38 

Are you currently in your free trial or on the "pause" plan? Both plans will have the checkout disabled until you transition the account onto a paid plan. You can check this by going to Settings/Billing. 

If that's not the issue, could you please provide us with the URL to your store and a screenshot of what you're seeing?

Trevor | Community Moderator @ Shopify
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Kibby
New Member
7 0 0

Hey Trevor,

 

I am experiencing the exact same issue and I have a paid stored. This is the error I receive when I click my buy now button. Also below is the link to the shopify preview

 

https://wy1ycwg2pnjq2wk9-6553534519.shopifypreview.com

 

Kibby_0-1641866769843.png

 

Trevor
Community Moderator
3384 458 973

@Kibby 

 

Based on the link you posted, you're trying to access the checkout when viewing the store via the editor. Checkout is not accessible while editing your store. It can only be accessed when viewing the store outside of the theme editor. 

 

Contacting Shopify Support will be your next step if that doesn't resolve your issue. 

Trevor | Community Moderator @ Shopify
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Pramod1980
Visitor
1 0 0

hi Trevor

i am having an issue with buynow button whenever customer clicks on buy now there is an error like this " checkout unavailable due to technical issue" , if added to cart then now issue, and my add to cart button is showing smaller than earlier. i have a paid plan for oneyear. 

please help

Trevor
Community Moderator
3384 458 973

@Pramod1980 

 

Best to contact Shopify Support directly for store specific issues as I can't access your store. They can assist with getting this resolved. 

Trevor | Community Moderator @ Shopify
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