Probleme Tik Tok Shop

[FlorianPied]

Hello,

I would like to synchronize my products on Tik Tok Shop, it worked for three products but I have an error on the last one. I have this text: “The format of the extra identification code is incorrect”.

I don't know what to do to synchronize this product. Here's the product link: https://dreamboxchallenge.com/collections/les-dreambox/products/box-voyage-%F0%9F%8F%9D%EF%B8%8F-cop...

Thank you in advance for your help

[MandasaTech · Accepted solution]

Hello @FlorianPied 

The error message “The format of the extra identification code is incorrect” usually refers to an issue with the product's GTIN, UPC, or another identification code required by TikTok Shop.

Here’s what you can do:

1. Check the product’s identification code in your Shopify product settings. Make sure:

   • It's the correct format (e.g., a valid 12-digit UPC or 13-digit EAN).

   • There are no extra characters or spaces.
     
     

2. If the product doesn't have a valid code, you can:

   • Leave the field blank if TikTok allows it for that product type.

   • Or disable the “Requires a product identifier” option if available.
     
     

3. After correcting the code or removing it, try syncing again.

If you're unsure what code to use or still face issues, feel free to share a screenshot or the exact code you're using, and I’d be happy to take a closer look!

[FlorianPied]

Thank you very much, I just changed EAN to GTIN and added a 0 in front of the code. This was due to the EAN code not being properly taken into account! 

[Everetteduran]

Hello Shopify Community,

It sounds like you're experiencing a common syncing issue on TikTok Shop where the product's extra identification code doesn’t match the required format. This often happens if there’s a missing digit, extra space, or unsupported characters in the product's identifier (like GTIN, UPC, or EAN). I’d recommend double-checking the format directly in your product listing settings. Many users have resolved similar issues by using deltaexecutor for iOS, which helps manage and troubleshoot integration errors more efficiently. It’s definitely worth installing if you want a smoother syncing process.

Thanks!