Problems connecting Domain from GoDaddy

cthekey
New Member
10 0 0

I am trying to connect domain, "wearahalo.store", to my existing store, "wearahalo.myshopify.com". Firstly, it does not give me an option for auto connect. I did manually. I added a new record to the DNS, and Type A, @, 23.227.38.65. And edited Type Cname to shops.myshopify.com

Replies 4 (4)

StephensWorld
Shopify Expert
1377 167 342

You may need to wait for the changes to take effect. 

 

However, when I lookup your DNS records (https://who.is/dns/wearahalo.store) -- it's showing 2 extra A-Records (15.197.148.33 & 3.33.130.190) ... you'd need to remove those extra ones for it to work correctly. Otherwise, if you've already removed those, then they look good. I'd wait 48 hours, and if they're still not working, then reach out to GoDaddy's support team for help troubleshooting the issue. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

cthekey
New Member
10 0 0

dns record.png

 

 

This is what it shows in records on my side! is it okay? or should i delete something?

Shay
Shopify Staff
2928 455 602

Hey there! I recommend removing the A @ PARKED record, this can affect the domain's ability to load the Shopify IP and you should only have one A @ record. 

 

I can't say for sure for the CNAME _domainconnect record, if it is not required by your domain host, then you can most likely remove that one as well. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

StephensWorld
Shopify Expert
1377 167 342

As @Shay mentioned, you just need to remove the "parked" A-record, and then you should be good to go! 🙂

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca