Problems Printing shipping labels on Dymo LabelWriter 4XL

Texomatans
New Member
1 0 1

I am trying to print a shipping label for a product that was sold and the Dymo printer is only printing half the label.  The test label prints fine but on my customers shipping label the preview is showing only half the label.  The paper size is set a 4X6 which is the correct size and scale is 100%.  I can take the scale down to 50% and all the information is there but it is really small at that point.  Anyone have any suggestions on a solution to this?

 

Thanks

Rae
Shopify Staff
Shopify Staff
1115 90 282

Hi, @Texomatans

Rae from Shopify here. Welcome to the Community! 

I can certainly take a closer look into this situation, and help ensure your shipping labels are printing correctly. 

When printing a label from your Shopify admin, are you following these steps? If so, after you buy the shipping label, on the 'Print shipping label' screen, make sure you've selected '4 x 6' as the format here: 

 20-12-wv0w5-021hd.png

 

If you see the size '8.5 x 11' showing here instead, just click 'Change format' to select '4 x 6'

When you select this size and click 'Print shipping label', a print dialogue will appear on your computer to show a preview of the label. On this dialogue, is the label displaying correctly, or does it look cut off? 

Please keep me posted on how this goes, and if you're able to print a label successfully after following these steps! 

Rae | Social Care @ Shopify 
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RaquelC
New Member
1 0 0

First time encountering this issue:  I used to be able to print on my Dymo4XL with no issues, but now it automatically saves the label as PDF and the format is saved as landscape.  When i attempt to change the landscape to portrait it still doesn't help and it keeps printing the label as landscape and it comes out small.  It should be as portrait but not even changing it on my settings has helped.

 

I'm not sure why it's even coming out as PDF

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Rae
Shopify Staff
Shopify Staff
1115 90 282

Hi, @RaquelC

Thanks for reaching out about this. 

Has this same problem happened with multiple shipping labels, or only one label?

Selecting the 'Change format' option before purchasing a label and ensuring you're choosing the '4 x 6' size may help resolve this. This is shown on the screenshot I shared above. If you've already purchased a label and need to change the format of it, you can void it, and then repurchase it in the correct size and format. 

Additionally, which browser are you using to print out shipping labels? Have you tried using another supported browser to see if the same issue occurs? To check this, I recommend using either Firefox, Chrome, or Safari to try printing a new label. 

Please give these steps a try, and let me know if this resolves things! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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moonglo
New Member
1 0 0

Finally found it! Thank you!

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Rae
Shopify Staff
Shopify Staff
1115 90 282

Hi, @moonglo

Thanks for following up to let us know you were able to find the correct page.

To clarify, was there a specific step you were running into troubles with, or somewhere in your admin where you were getting stuck? If so, feel free to share more information on this and I'll be happy to help clear up any confusion. 

In the meantime though, to find the page in your admin where you can change the shipping label format, just follow these steps: 

  1. Log in to your Shopify admin. 
  2. Click 'Orders'
  3. Click on the order that you've already purchased a shipping label for. 
  4. On the righthand side of the page under 'Print options', click 'Change format'. We recommend using the '4 x 6' size. 
  5. Click 'Print label'
  6. A window will appear where you can select the printer you're using and choose the paper size. 
  7. Click 'Print'

This help document also outlines the steps needed to print a shipping label. 

I hope these details help, but if you were referring to finding a different setting in your admin instead, just reply back to me here and let me know! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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GeekyLori
Tourist
8 0 2

I’m having this problem also.  Labels display fine, but when I print, it cuts off half the label and it only prints the first label in the batch.  

I managed to do a “fix” by downloading the labels, reducing the scale to 90% and some of the time that works.  

it’s a LOT er effort and wasted labels.  I should only have to hit print and be done. 

Shopify you need to fix this. 

Rae
Shopify Staff
Shopify Staff
1115 90 282

Hi, @GeekyLori

Thanks for joining this thread, and letting me know that you're running into this issue.

I understand your frustration, and I'm happy to help look into this situation further. 

To confirm, did you try following the steps I shared above to ensure your label size is set to '4 x 6' on Shopify's end before you print the label? You can find the steps to do this here: 

When printing a label from your Shopify admin, are you following these steps? If so, after you buy the shipping label, on the 'Print shipping label' screen, make sure you've selected '4 x 6' as the format here: 

 

20-12-wv0w5-021hd.png

 

If you see the size '8.5 x 11' showing here instead, just click 'Change format' to select '4 x 6'

 

When you select this size and click 'Print shipping label', a print dialogue will appear on your computer to show a preview of the label. On this dialogue, is the label displaying correctly, or does it look cut off?

Please let me know how this goes! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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GeekyLori
Tourist
8 0 2

Rae,

Yes, I've tried all those settings.  It's impossible to get a complete label at 100% scale to print.  It looks super unprofessional.

The best I've been able to do is to print the labels at 94% scale and it still doesn't print the whole label, but any smaller than that and it looks worse.  

Shopify needs to fix this.  

All you should have to do is hit print labels and print them.  It takes me 15-20 Minutes to print a set of labels.  It's ridiculous.

Rae
Shopify Staff
Shopify Staff
1115 90 282

Hi, @GeekyLori

I appreciate you following up to confirm these details. I'm sorry to hear that you're still having troubles, and I absolutely understand the need to reach a resolution on this. 

Can you please clarify which label printer you're using? Is it a Dymo LabelWriter 4XL, another one of our supported printers, or a regular computer printer? 

Additionally, which part of the label is cut off? In some instances, the tracking number may look like it's cut off, but this is typically not a problem as the label can still be scanned by the carrier to display the entire tracking number. 

Please keep me posted on this, and I'll be happy to continue helping out. 

Best, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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