Solved

Product Descriptions not showing on Mobile

KCarroll
Shopify Partner
3 1 0

Hello, we are using the minimal theme and running into the issue where some product descriptions are not showing up on mobile, although they are for desktop. The products have the "default product" theme template, and everything on the product page is the same as other products where it works fine on mobile, but for around 8 products, the description will just not show on mobile devices. When I go into the Shopify theme to product pages, there's no option to allow it for mobile as some other forums suggested, the only thing related to descriptions is a box that says "show a tab next to your product description" which is clicked, when unclicked it removes the description section altogether. So basically people can see where it says description, but the actual description won't show up under it, but only on mobile it all looks fine on desktop. Any advice or suggestions would be appreciated.

Accepted Solution (1)

KCarroll
Shopify Partner
3 1 0

This is an accepted solution.

For anyone with a similar problem, the code in the product description highlighted was the issue, deleting that solved our problem.

 

01-38-y80zi-njdsm.png

View solution in original post

Replies 4 (4)

prakashVt
Shopify Partner
95 9 16

There seems to be a CSS issue with your product page that requires investigation. Sharing a product page URL will help me more to give you the right solution, 

 

If this information helps you, please mark this as resolved. However, if you require further assistance, please do not hesitate to message me privately.

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BrainStation23
Shopify Partner
260 43 41

Hi @KCarroll. Can you please share your store URL so that we can look at it?

Brain Station 23 PLC
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KCarroll
Shopify Partner
3 1 0

https://k-carroll.com/products/sawyertote?_pos=1&_sid=63633a376&_ss=r

 

https://k-carroll.com/products/taylor-tote?_pos=1&_sid=c61aab980&_ss=r

 

Here are two of the products this is happening with, there's about 7 products total, the ones labeled Sawyer, circle coin purse, shirley, saddle bag, pouch purse, canvas duffel, and taylor tote. All the other products appear fine on web and mobile, whereas these 7 only show up on web. There isn't anything different in the product page that I can see would cause this, and these products are all pretty unrelated so they would have been made at different times. Any advice would be much appreciated :).

KCarroll
Shopify Partner
3 1 0

This is an accepted solution.

For anyone with a similar problem, the code in the product description highlighted was the issue, deleting that solved our problem.

 

01-38-y80zi-njdsm.png