Product Descriptions not showing up!

SofiaV
New Member
5 0 0

Hello, I am having issues with my Product Descriptions not showing up. Since the beginning we could never see them appear on the website. please help as this is super important for our customers and really affect us ! thank you!Here is the descriptionHere is the descriptionnot showing up anywherenot showing up anywhere

Replies 9 (9)
EdwardGoomba
Explorer
59 1 8

@SofiaVCan you post a link to your store?

What theme are you using?

Have any questions about theme customization?
Feel free to email me: edward@honos.dev
Edward-Newgate
Shopify Partner
504 22 61

Hi @SofiaV 

You can follow this guide by LearningDaily

Once logged in, select Online store, then below Themes, click on Customize on right side of screen

then select Theme Settings tab (top left area)

Select Product Grid then a list will show and deselect Show Product Information on Hover and Save.

Hope it helps!

By the way, If you have any issue while do your business on Shopify, this website: Avada Commerce would be useful.

Was my reply helpful? Click Like or Mark it as an Accepted Solution to let me know!
SofiaV
New Member
5 0 0

Hi ! Brooklyn

Yesturday, Shopify support helped me, there was a problem with the app "Products Options and Customizer" (which we've have a lot of problems with), and now I can see my product descriptions, BUT, now there is a huge gap between the product descriptions and the images shown below, I´ll attach some pictures.Captura de pantalla 2020-07-08 a la(s) 10.57.50.pngCaptura de pantalla 2020-07-08 a la(s) 10.58.01.pngCaptura de pantalla 2020-07-08 a la(s) 10.58.08.png

SofiaV
New Member
5 0 0

Hello! Thanks!!!.... Yesterday Shopify support helped me, there was a problem with the app "Products Options and Customizer" (which we've have a lot of problems with), and now I can see my product descriptions, BUT, now there is a huge gap between the product descriptions and the images shown below, I´ll attach some pictures.

SofiaV
New Member
5 0 0

Hello! ....Yesterday Shopify support helped me, there was a problem with the app "Products Options and Customizer" (which we've have a lot of problems with), and now I can see my product descriptions, BUT, now there is a huge gap between the product descriptions and the images shown below, I´ll attach some pictures.

link:https://colorderosa.mx

.

EdwardGoomba
Explorer
59 1 8

@SofiaVAre you referring to the small images underneath your larger one - and your product description?
If so - those options are all set by your theme. Your using a copy of Brooklyn. That is the image / product description layout for Brooklyn.

You can choose a new theme, customize the product page, or create your own theme.

Have any questions about theme customization?
Feel free to email me: edward@honos.dev
SofiaV
New Member
5 0 0
Hi! The gap just apeares yesturday from adding product description, So this
is new it shouldn’t happen. It seems shopify is trying to adjust it but no
Maxim247
Tourist
11 0 2

mine arn't showing only certain lines as you can see this massive gap there should be text, but there isn't. please help.

Screen Shot 2021-02-22 at 18.28.10.png

Euron
New Member
1 0 0

Hi,

solution is very easy  

When you add a product and if you copy/paste a description in Description Section you have the button to Clear Formatting then and it will be fixed.