Product Discount's not working together

[robertbarta]

Hello, I've set up two discounts: a Free Gift promotion and a Bundle Discount for customers who purchase two items. However, I'm experiencing an issue where the Bundle Discount seems to be deactivated when I  apply the Free Gift offer.

Does anyone know why this is? I want both discounts to be applied simultaneously

I have the Bundle Price set at $29.99 for 1 (plus a free gift) and %54.99 for 2 (plus 2 free gifts). However, as you can see from the second photo, the Bundle Discount is disabled when the Free Gifts are added to the cart. I have made sure that all discounts can be used in combination with each other, so I am not sure why this is happening.

Here are the settings for both of the discounts:

Here is the URL: https://evagleam.com/products/magic-back-eraser-bra-1

[topshop · Accepted solution]

@robertbarta , it looks like a limitation on combining discounts as documented here:

https://help.shopify.com/en/manual/discounts/combining-discounts/discount-combinations

• Products that are part of a Buy X get Y discount are ineligible for further product discounts. If a customer enters a discount code that applies to products in a Buy X get Y discount, then the Buy X get Y discount is removed and only the discount code that the customer entered is applied to the order.

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[Ellie-BOGOS]

Hi @robertbarta 😁

This is Ellie from BOGOS, #1 Promotion App on Shopify.

It’s a common issue when using Shopify’s native discount and Shopify Bundle app together on the same product.

To ensure your Free Gift promotion and Bundle Discount are both applied simultaneously without any issues, I recommend switching to BOGOS. 

BOGOS can even go beyond by handling multiple promotions seamlessly, so you won’t have to worry about the conflicts. 

Grab 7-day free trial of BOGOS (4.9 overall rating & 2,045+ reviews) to give it a try!

If my answer is helpful, I would appreciate it if you could give me a Like or accept it as a Solution!

Wish you all the best with the business,
Ellie
BOGOS (formally Free Gifts by Secomapp)