Product Images Automatically Deleting Every 2–3 Days on Shopify Plus

Product Images Automatically Deleting Every 2–3 Days on Shopify Plus

RoninWinston
Visitor
2 0 0

We’ve been running into a strange issue on our Shopify Plus store (https://stylo.pk/our product images keep disappearing every 2 to 3 days. We reached out to support earlier, and they suggested updating our theme, which we did. Unfortunately, the problem is still happening.

We’re not using any third-party apps that delete media, and everything seems fine on our end. It’s really affecting how our store looks and is starting to impact sales.

Can someone please help us look into this? Happy to share access or any info you need to get this resolved. Thanks! 

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Reply 1 (1)

Laza_Binaery
Shopify Partner
517 85 146

Hi @RoninWinston 

 

That is a strange issue for sure. But I did not understand, do images get removed from both admin and front-end ? 

Because if it is from the admin, then what theme you are using has no relation to the issue. You could use Dawn, it would be he same.

Do you have an app that syncs product info?

Kind regards
Laza
www.binaery.com