All things Shopify and commerce
We’ve been running into a strange issue on our Shopify Plus store (https://stylo.pk/) our product images keep disappearing every 2 to 3 days. We reached out to support earlier, and they suggested updating our theme, which we did. Unfortunately, the problem is still happening.
We’re not using any third-party apps that delete media, and everything seems fine on our end. It’s really affecting how our store looks and is starting to impact sales.
Can someone please help us look into this? Happy to share access or any info you need to get this resolved. Thanks!
Support Chat
That is a strange issue for sure. But I did not understand, do images get removed from both admin and front-end ?
Because if it is from the admin, then what theme you are using has no relation to the issue. You could use Dawn, it would be he same.
Do you have an app that syncs product info?
June brought summer energy to our community. Members jumped in with solutions, clicked ...
By JasonH Jun 5, 2025Learn how to build powerful custom workflows in Shopify Flow with expert guidance from ...
By Jacqui May 7, 2025Did You Know? May is named after Maia, the Roman goddess of growth and flourishing! ...
By JasonH May 2, 2025