Product Images Not Loading Correctly on Some Pages

Product Images Not Loading Correctly on Some Pages

harrybrook121
Visitor
1 0 0

Some of the product images on my Shopify store are not loading properly on certain pages. checkout my website I've tried different browsers and cleared my cache, but the issue persists. Is there a known solution for fixing image loading problems across all devices?

Replies 2 (2)

rajweb
Shopify Partner
250 17 19

Hey @harrybrook121 ,

If your product images aren't loading properly on certain pages of your Shopify store, here are some steps you can take to troubleshoot and potentially fix the issue:

  1. Check Image URLs:

    • Go to the product page where the image isn't loading, right-click on the broken image icon, and select "Open image in new tab" to see if the URL is valid. If it returns a 404 error, the image might be missing or improperly linked.
  2. File Formats:

    • Ensure that your images are in supported formats (like JPEG, PNG, or GIF). Unsupported formats might not load correctly.
  3. Image Size:

    • Large image files may take longer to load, especially on slower connections. Consider compressing your images to improve loading times.
  4. Theme Code:

    • Sometimes, custom code in your theme can cause issues with image loading. Check your theme files, especially any custom scripts, to see if they might be affecting how images load.
  5. Browser Console Errors:

    • Open your browser’s Developer Tools (usually by pressing F12) and check the Console for any error messages related to image loading. This can provide clues about what’s going wrong.
  6. Shopify Support:

    • If the problem persists, reach out to Shopify Support for assistance. They can help identify if there’s a broader issue affecting image loading on their platform.
  7. Content Delivery Network (CDN):

    • Shopify uses a CDN to serve images. Sometimes, images may not load due to issues with the CDN. If this is the case, it usually resolves itself over time.
  8. Clear App Cache:

    • If you’re using any third-party apps that interact with images (like galleries or sliders), try clearing the app cache or checking the app settings.
  9. Cross-Browser Compatibility:

    • If certain browsers still have issues, it may be worth checking your theme for compatibility problems with specific browsers.
  10. Device-Specific Issues:

  • If the problem is only on mobile or certain devices, ensure your theme is fully responsive and images are set up correctly for different screen sizes.

If you want me to take a closer look, you can share your store's URL, and I can help you troubleshoot further!

 

 

If I was able to help you, please don't forget to Like and mark it as the Solution!

Best Regard,

Rajat Sharma

-Need a Shopify developer?
https://rajatweb.dev/
Email: rajat.shopify@gmail.com

Bundler-Manuel
Explorer
266 18 33

Hey there @harrybrook121 since you’ve already changed browsers and cleared caches, have you tried optimizing the image sizes? A lot of the time a product image being too big in size is a reason for it not loading properly. Try this and see if it works

Emmanuel
Please let me know if it works by marking it as a solution!
Bundler - Product Bundles app, a great bundle app for Shopify, with glowing user testimonials and a free plan.