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Product Import CSV looks fine, but getting error, "Option value provided for unknown options"

Solved
brandunleashed
Excursionist
19 2 2

Hi,

I am trying to add a new option to products, and  I keep getting an error. You can see my  csv file in the attachment. Am I doing something wrong? Thanks. 🙂

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
1465 326 429

This is an accepted solution.

The reason you are seeing this error because for every Option 1 Value there must be an equal combination of Option 2. For example: Left Only style comes in Gold and Sterling material. You must specify that in the .csv sheet.

This is what you had:

Option1 ValueOption2 NameOption2 Value
A PairMaterialGold Vermeil
Left Only Sterling Silver
Right Only  
   



This is how it should be:

Option1 ValueOption2 NameOption2 Value
A PairMaterialGold Vermeil
A Pair Sterling Silver
Left Only Gold Vermeil
Left Only Sterling Silver
Right Only Gold Vermeil
Right Only Sterling Silver

 

Hope it helps!

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Replies 3 (3)
Nick_Marketing
Shopify Partner
1465 326 429

This is an accepted solution.

The reason you are seeing this error because for every Option 1 Value there must be an equal combination of Option 2. For example: Left Only style comes in Gold and Sterling material. You must specify that in the .csv sheet.

This is what you had:

Option1 ValueOption2 NameOption2 Value
A PairMaterialGold Vermeil
Left Only Sterling Silver
Right Only  
   



This is how it should be:

Option1 ValueOption2 NameOption2 Value
A PairMaterialGold Vermeil
A Pair Sterling Silver
Left Only Gold Vermeil
Left Only Sterling Silver
Right Only Gold Vermeil
Right Only Sterling Silver

 

Hope it helps!

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
brandunleashed
Excursionist
19 2 2
sbmoto
New Member
1 0 0

Thanks for this answer, but what if this issue is still happening and all the option values are paired as they should be. There also aren't any blank lines either and I am currently at a loss.