Product Price is Changing at Checkout and Adding Taxes

lethenaiad
Visitor
1 0 0

Hi, 

When I go to checkout;

 

Firstly : The price is changing without any discount. For example if its normally 19.99 dollars, it comes with an update 18.75 dollars. I uploaded an image to show it.

 

The second one; I tried any way to charge taxes on checkout but its not working although I send my business information. 

And third: Do you know why this pop-up is coming all the time?

IMG_7742.jpeg

IMG_7741.jpeg

Replies 2 (2)

aspada
Visitor
1 0 0

same issue.
can you let me know how could you fix this

Shay
Shopify Staff
2928 455 602

Hi @lethenaiad and @aspada I'd be happy to help you both with this!

 

For the "navigate to admin" popup you are seeing in your first screenshot, this is only shown to staff members on the store when they are logged into the admin. This makes moving back to the admin to edit or make changes to site a lot faster. This is not visible to customers. You can test this by visiting the site in a private/incognito window. 

 

For the taxes you are struggling with, can you confirm for me if you have the option "taxes included in product price" enabled? You can find this in your admin under Settings > Taxes. If yes, then this option includes taxes in the sale price for the product. So if it is "$20.00" then that is price and taxes in one. If a customer is not eligible to pay taxes, which would be calculated when they add their shipping and billing details to the cart, the price would adjust to remove the taxes from the product price. 

Shay | Social Care @ Shopify 
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