We discovered that 300+ products had disappeared from our store (out of 728 products), after exporting from Shopify via CSV file to a delivery company that works alongside us. Over the past 5 months, I have been manually entering every product in my shop, into Shopify to 1) use as my pos in my shop, and 2) connect with my online website. Since then, our total products in shop is now 3300. I am positive there is roughly 700 products missing, even though they were all inputted manually.
Over the past few months, I have been keeping an eye on the "product total", and based on how many products I was inputting daily, it seemed very low.
I have just discovered that items have been getting deleted from my shopify the whole time.
Shopify support suggested we edited the CSV file, and therefore the products were not retained in our shop. Shopify have since clarified that this is not the case.
I have reached out to Shopify multiple times now, including requesting a callback. Each time, either there is no sound on the other line (after already waiting 4+ minutes on hold listening to a random song), or someone speaks, but cannot hear you at all. Our phone works 100% as we're calling customers all day.
Has anyone experienced anything similar? Products that you have inputted manually, disappearing from your store?
I have been having the same issue, but have had very little luck in finding anyone else who has experienced this. Have you found a way to keep products from disappearing?
I enter all of our products by hand - so it is very frustrating when they vanish without a trace.
I chatted with a Shopify representative over the computer, but was unable to resolve the issue.
We have run into this same issue. At first, I thought Shopify was deleting products when they reached "out of stock" status but have since realized it is just randomly deleting products. It is very frustrating and I have not received any resolution from Shopify.
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