Products Not Showing in Shop App Search Result

[theblackz]

I was getting sales through shop app but now my products and my store are not appearing in shop search for any of the products i listed a week back everything was completely fine my store was appearing in searches, Even tough there is no any issue from my side can anyone explain why its happening?

[Imogen]

Hi there, @theblackz! Thanks for taking the time to reach out to the Shopify Community Forums with your Shop App situation here! My name is Imogen. It's good to meet you!

When logging into your Shopify Admin, do you see any error messages or banners alerting you to any issues with your Shop Account? If possible, check your Shop Sales Channel by logging into your Admin and go to 'Sales Channels > Shop' and see if there are any error messages listed there advising on any potential issues with Shop. Feel free to follow up with us here once you've checked that spot and let us know what you've discovered!

[theblackz]

Hello Imogen, I have checked everything there is no issue from my side, I contacted shopify support several times but nothing happened. I showed them everything via screenshots everything they asked me that we cannot do anything is that a solution from your side? If its happening a week ago before that everything was completely fine im running multiple accounts and getting sales from shop app i was able to search my store for every product i listed but now is nothing is appearing in the shop search result surely there is an issue but nothing showing up in my dashboard or shop sale channel all i can do now is to contact customer support is they cannot help me finding the problem how will i fix that?

[Imogen]

Thanks for following up with that context here, @theblackz! I appreciate knowing that you've checked the advised areas and have spoken with our Support Team regarding this issue.

To set some expectations for you, we're unable to authenticate users here in the Community Forums, so I'm unable to access any account or store information based on conversations we have here. As you outlined that you don't have any errors appearing in your Admin or Shop Sales Channel that could be explaining this issue, we'll need you to connect with our Authenticated Support Team via our Help Center so they can get you authenticated and look into this in more depth than we can here in the Community.

Based on your most recent reply, it sounds like you've already been in touch with our Support Team regarding this situation. In your conversations with our Support Team, have you been advised on if the situation would be escalated for further investigation? In addition to this question, can you provide me with the name of your business so I can quickly search Shop myself to see if I can replicate your store not appearing as expected? Thanks!

[theblackz]

Sure here is my shop profile link https://shop.app/m/xg9uez1fq7?utm_source=shop_app Check the products i listed and search them by yourself on the shop search not any of these products are appearing in search result and as i mentioned earlier everything was fine a week earlier.

[Imogen]

Thank you for providing that link, @theblackz. To confirm, your store name is 'theblackz.com'? When I search this business name in my Shop App I do not get taken to a page matching that store name. The products that appear on the page you linked, when searched in the Shop App, load up other product options being offered by other businesses. I don't seem to be able to find anything related to 'theblackz.com' when searching through Shop on my mobile device.

With me being able to replicate this issue, then I definitely recommend connecting with our Authenticated Support Team via our Help Center to further follow up on this issue. As we can't authenticate users here in the Community, it would be best for you to connect with our Authenticated Team so we can get some specific information about your store, check out your store details in real-time, and dig into investigating this issue in more depth than we can here in the Community.

[theblackz]

Thanks