products not showing up in collection page

Solved
alee-takeon
New Member
2 0 1

Hi there, brand new to shopify and this is hopefully an easy fix.  I've created manual collections in my store. I've added them to the menu but when I click on them in the preview none of the products are showing up! it says "Sorry, there are no products in this collection"  and I'm not sure why.  They're definitely in there... Any thoughts?  I am using the Jumpstart theme.

Replies 105 (105)
SuzanneTrueman1
New Member
2 0 0

Hi I have checked navigation and availability date in online store and still my product I have just created is not showing.  Can you help?

godfreyokoye
New Member
1 0 0

It is not a collection as the items are all different. When I go to my website, the products do not show. I  have to use the search button to look for products. This is very frustrating. Please help me out.

You can also call me on 469-286-6126

LitterboxComics
Tourist
6 0 1

You legend!!  THANKYOU!! 

hue-mann
New Member
2 0 1

I cleared cache of my system and logged out of Shopify and re logged again. Then tried fiddling out with the filters and it started working for me....somehow each change need a refresh to reflect. If nothing else is working this will.

Izzyaccess
New Member
1 0 0

Thanks

izzyaccess.com.ng
KrystalKoffin
New Member
1 0 2

What solved this for me was, in the product page I had multiple conditions and I had "All Conditions" chosen instead of "Any Condition".  So unless I had all the conditions met on my product, it would not show in the collection linked. With Any, I can use whatever tag or type that I have set and it will show. Hope this helps, as I was not able to find this one as an answer. I luckily realized afterward that was the problem and sure enough it was.

SuzanneTrueman1
New Member
2 0 0

Thank you so much for this info.  I will adjust and hopefully will be ok from hereon onwards.

CoS1
New Member
2 0 0

Hi Lizzy,  I've tried both but no change 

CoS1
New Member
2 0 0

I have a promotion on that specific product that is not showing. Customer might thinks it's a scam 

jessePNMAU
New Member
1 0 0

I had the same issue and couldn't find a fix but I managed to do this and get it to work.

The products were all saying available on their own product pages but if I went into the bulk editor and selected the field "Available To Online Shop" they were all unticked. Once I ticked them, they started showing up again.

Not sure why the whole collection became unavailable after being fine and untouched for 2 months, but atleast its working now.

Hope this helps someone else.

BLYR
New Member
1 0 1

THIS FIXED IT!  100% Saved me a bunch of headaches.  Thank you so much. 

Frekkle
Excursionist
14 0 4

I had to delete my products and the add them again to fix this!  Glitchy!!!!

Nope, nevermind, it worked for a second and now they're not showing up again! WTH!!!!!!?????

leelee123
New Member
1 0 0

I just solved this go to the individual product listing and on the right side where it says- 

SALES CHANNELS AND APPS make sure to select online store at the moment if nothing is selected it will not be live on your page.

Hope this helps!!

HighCastle
New Member
1 0 0

I haven't read all the responses, so this may have already been discussed. My issue can be filed in the "should have been obvious" category, but my problem is that all of my products were still in "draft" status. I've been building this store by following Wholesale Ted and I had bounced back and forth in the demonstrated format, so I think I missed that step. Once I switched the product format from "Draft" to "Active" it solved the problem and my products started populating their various collections. 

Frekkle
Excursionist
14 0 4

Hey all

So i just had some help from a wonder Shopify Rep - Ryan - Amazing!!!!  Anyhow  he totally fixed this issue for me.

In the Navigation settings/menu area where you have your menu tabs (Accessories, Decor, jewellery, Toys etc)... he removed all tags from each of the menu options and that 100% solved all the problems.  Now when i view my store and click on one of the catalogues...it shows all the products that belong in that catalogue.

I hope that this helps someone else...all else fails, chat with Shopify Peeps....they're fantastic!!! 

RetroReplay
New Member
1 0 0

I had the same problem. I added a bunch of products via CSV with no issues. They all automatically went into the correct collection. The collection showed up everywhere, but when I went to add a product not from a CSV file the collection wouldn't appear on the product's page. I couldn't figure it out. I went on chat with support and they reset my collections but that still didn't figure out the problem. However I figured it out with the help of support. 

 

Collections set to automatic do not show up in the product listing if there is a condition that the product must have a specific keyword associated with the collection. For example you're selling pies. If you dont have PIES as a tag and the collection won't grab it. Since it must meet this as rule to be in the collection it won't show up in the listing. However if you add PIES to the tags and then save the product it will automatically get attached to that collection and you're good to go. 

 

So ya just make sure that you have your correct keyword as a tag on your CSV file or on your product page. It is odd you can't automatically add and manually add a product to a collection, but this worked for me and solved all my problems. 

Wolfe8131
Tourist
4 0 2

I STILL cannot get products to show up on a collections page. I have tried EVERY possible "solution" on this forum. Shopify please fix this glitch!

slaksh
New Member
4 0 0

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ShannonKeller
New Member
1 0 0

Just ran into the same issue.  Found that you have to not only make your Collections available to the Online Store, but Products as well.  Sometimes Products don't import as available, especially if you've imported them to Draft.  Hope this helps.

jashan_lubana
New Member
1 0 0

hi,

 

I am facing the same issues over few months now, this is very annoying I have tried all solutions but my products don't show up in collections.  I have taken following actions :

1. Check tags on products

2. Check if product and page is available

 

Please advise. Thanks