products not showing up in collection page

Solved
alee-takeon
Visitor
2 0 4

Hi there, brand new to shopify and this is hopefully an easy fix.  I've created manual collections in my store. I've added them to the menu but when I click on them in the preview none of the products are showing up! it says "Sorry, there are no products in this collection"  and I'm not sure why.  They're definitely in there... Any thoughts?  I am using the Jumpstart theme.

Accepted Solution (1)
Ollie
Shopify Staff
Shopify Staff
1942 417 331

This is an accepted solution.

Hey @EstivalDrip.

 

Thanks for reaching out.

 

We have a blog post that goes into this in more depth Troubleshooting: Products aren't showing up displaying in collection that may be useful.

 

Since this is a 4 year old thread with outdated information, I will be locking this and marking my answer as a solution.

 

If you find our blog post doesn't help resolve your issue, then please feel free to start a new thread in the Shopify Discussions board or contact Shopify Support for further assistance.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 115 (115)
themooncrystal
Tourist
6 0 4

Hi. Cant figured out how to make the products show up...is the screen above "product detail"? 

rufatshahbazov
Visitor
1 0 0

Hello dear friend! I did everything like you said but my products are still cant be seen in collections

EstivalDrip
Visitor
2 0 0

I'm getting the exact same issue. This seems like a very easy thing to fix, not to mention essential for most stores, and these copy/paste automated replies that shopify keeps offering for the same problem are worthless and don't even address the OP's issue. I personally hate using automated collections. 

Ollie
Shopify Staff
Shopify Staff
1942 417 331

This is an accepted solution.

Hey @EstivalDrip.

 

Thanks for reaching out.

 

We have a blog post that goes into this in more depth Troubleshooting: Products aren't showing up displaying in collection that may be useful.

 

Since this is a 4 year old thread with outdated information, I will be locking this and marking my answer as a solution.

 

If you find our blog post doesn't help resolve your issue, then please feel free to start a new thread in the Shopify Discussions board or contact Shopify Support for further assistance.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Technologic
Shopify Partner
6 0 7

I had this problem after importing a duplicate set of products for wholesale segmentation. Products were the same except for handle, price, and vendor. Although the products had the tags which were specified by the collection they did not show up.  What worked easily for me was toggling from any condition and saving and then toggling back to all conditions and saving again. Quick easy fix to re-save and update the collection. 

KimM
Tourist
7 0 6

Thanks Technologic,

This solution worked. I had preset up my products in collections but not published them yet. I published and they would not appear even though in correct collections with correct tags and available with plenty of stock. Removed from collection and added again. Voila! Thanks all fixed!

mikea001
Excursionist
34 1 17

I just had the same happen when it shouldn't have - literally as KimM says - remove from collection and then add again - job done - cheers KimM!

AGriffith7
Visitor
1 0 1

Hello, I am having the same issue.  I have main collections and then sub-collections.  Example main collection "TOPS" sub-collection "Sweaters".  On each item I have linked the main collection "Top" and sub-collection "Sweater" for each item if it applies.  When I go to my website and click on "TOP" it only drops down the sub-menu to show "Sweaters" and the other sub categories.  And then when I select "sweaters" from the drop down menu, it is empty.  I am not using any tags and I am entering everything manually.  If you go to my collections, all items show in the collection correctly, but do not show on the website.  All the items are published to all the sells channels as well.  My goal was to click on the main collection and show all the items that apply and if the customer wants to narrow it down, they can by selecting the collection in the sub-menu.  Why is this not working? 

KimM
Tourist
7 0 6

You will probably have to do what I said in my reply earlier. I think there is a glitch in Shopify where if you do all your set up first, then publish your product it doesnt connect properly and the items cannot be seen. If you do it the other way - publish the item, then add to the collections, it seems to be fine.

NoraJ
Visitor
2 0 1
I changed to manual and kept having the same problems as you so I finally
deleted all of my collections and started over with automated. Then
everything worked as long as I had the collection tag on it.
beikuo
Excursionist
17 1 3

It happened to me, some of the items in the collection didn't show up on the website. I tried to created another collection dedicated to the ones aren't showing and it didn't even show on the website. What ended up works for me is that I add items into collection "manually" instead of automated! Hope it helps!

Booktides
Tourist
3 0 1

Hi

Thanks for all the advice on here - I've been gleaning from you all! I've been having a problem with products appearing then disappearing from collections. I found my solution today. Under each collection & the options for "Products must match:" I had checked "all conditions". I have now changed that to "any conditions" & all my products are now showing up. Before this, I also removed any tags I'd attached to the collections & this also solved my problem partially. But I needed to do both to get all my products showing in all the different collections. Hope this is helpful to someone!

Blue_Leaf
Tourist
6 0 2

Thankyou Booktides

TSR
Visitor
1 0 1

I had the same issue. Turns out when I imported all the products, only some had the sales channel activated for online store. I had to go to each product and turn on the online store sales channel. 

LorMet
Tourist
6 0 2

Hi everyone. I've been having this problem too.

I just figured out what my issue was.

I had not selected any sales channels for the products that were missing.

Click the product and click manage under 'sales channels and apps' then select online store.

I hope this might help someone who had the same problem as me. Might not be the right solution for everyone.

jonsawyer87
Visitor
1 0 0

Had the same problem. Removing from the collection, saving,  and then adding it back to the collection worked for me.

Zhopzi
Tourist
3 0 2

Had the same problem...This worked for me:

 

1) Go to Collections

2) Tick the box next to the relevant collection (left handside)

3) Select 'Actions'

4) Select 'Make collections available'

 

I was sure it already was available as indicated WITHIN the full collection menu, but this did the trick for me at least.

 

 

Wrexil
Visitor
2 0 3

Anyone know when shopify is going to fix this issue? This just started happening for me recently. I unchecked the item in the collection, and unchecked my tag, then published, then checked all collections and tags again, then published again. Seems to be showing up in collection, but not my tag's. If i have to do this for every product i will be so unhappy with Shopify!! SHOPIFY PLEASE FIX THIS!!!

 

 


@Zhopzi wrote:

Had the same problem...This worked for me:

 

1) Go to Collections

2) Tick the box next to the relevant collection (left handside)

3) Select 'Actions'

4) Select 'Make collections available'

 

I was sure it already was available as indicated WITHIN the full collection menu, but this did the trick for me at least.


@Zhopzi wrote:

Had the same problem...This worked for me:

 

1) Go to Collections

2) Tick the box next to the relevant collection (left handside)

3) Select 'Actions'

4) Select 'Make collections available'

 

I was sure it already was available as indicated WITHIN the full collection menu, but this did the trick for me at least.

 

 


 

 


 

WanderingIvy
Tourist
9 1 2

Thank you!!!!

 

I have a featured collection as well as a drop down. If I clicked on the collection image, my products showed up, but if I used the drop down method they did not. By following these steps provided my issue is resolved. It was making me crazy! 

MK-Zion
Visitor
1 0 0

Hello,

I had the same issue. But, what worked for me:

  • Online Store
  • Theme
  • Customize
  • Featured collection
  • Collection ----> Change
  • Home Page (since that's where I put everything I wanted to show on the main page)

I hope this helps!

aparker1
New Member
7 0 0

My items are not showing up under my collections on the website. When I click on the dropdowns, the product flashes up when then goes away and says "No product found in this collection" on the website. Is there something in the coding that is causing this issue. Help! Items are not showing on our website.

Esuite
Visitor
1 0 3

For those who may be stuck on this and have already done what was available in this thread. What you want to do is be sure that your products are added to your available sales channels. Go into products, select the products that are not showing up in your collections, and/or your site, go to "more actions" then click on "Add to available Channels". This is probably the fix you are looking for.

LitterboxComics
Tourist
6 0 1

You legend!!  THANKYOU!! 

hue-mann
Visitor
2 0 1

I cleared cache of my system and logged out of Shopify and re logged again. Then tried fiddling out with the filters and it started working for me....somehow each change need a refresh to reflect. If nothing else is working this will.

magicalex
New Member
7 0 0

HI,

I have the same issue:

-I have created 3 products, 2 are already linked with a collection but 3rd one :there are no products in this collection.

I've tried to search in collection which I 've created, it says : there are no products in this collection, add or change conditions to add products..

-I've checked navigation/ menu item , there is only product which links with all products, also, I 've created in the navigation, the name of the collection I want to link.

I'd like to know how my product can appear in the collection ?

Thanks

Alex

KimM
Tourist
7 0 6

In the Collection page you decide how you are going to choose products for the collection - automatic or manual.

If it is an automatic collection then you must specify that it selects products by name, tag, price, etc. It must match exactly. ie the product must be tagged with the same tag as you have specified, or have the same text in the title, etc.

If it is a manual collection, you add those items individually yourself by searching for them in the browse drop down.

You must then ensure that your "collection" is added to your menu bar by going to your Sales Channels on the main menu, selecting "Navigation" > Main Menu then adding where you would like it to appear.

We use both Manual and Automatic for our collections - for instance something you have all the time would be an automatic collection ie. All bags. I use a Manual collection for New Arrivals - this means I just go to the Collection, add the items I would like in, and remove those no longer relevant. This is easier than tagging everything as New arrival, then having to remove the tag.

I hope this helps.

RockYaSox
Visitor
1 0 0

I found the issue. If your products aren't active, they won't show until they are. It may say "draft" but go to the product and make it active. Hope this helps. 

Screenshot_20201121-134635_Shopify.jpg

peng-minks
Visitor
1 0 0

What I found after an hour of searching is just go to individual products and change them from 'draft' to 'active'!

gigi356
Tourist
4 0 2

When your products are not showing up in your collections page I had the same problem until I realized the exact way the tags are worded makes a difference. For example, if you have a collection named Bath Towels. Your tags have to include the name of the collection in the same case, capital letters and lower case. If your tag states bath towels your product may not show up because it is not reading the name of the collection. Be accurate. I hope this helps someone. It worked for me.

Shalyn
Visitor
1 0 1

I was having the same issue, even after I tried everything listed here. Some of the things listed I had already previously done. However, as I was looking at the product page I noticed the filter option was not set to all products. Once I changed the filter to all products the items showed up. Hopefully this helps someone.

KrystalKoffin
Visitor
1 0 2

What solved this for me was, in the product page I had multiple conditions and I had "All Conditions" chosen instead of "Any Condition".  So unless I had all the conditions met on my product, it would not show in the collection linked. With Any, I can use whatever tag or type that I have set and it will show. Hope this helps, as I was not able to find this one as an answer. I luckily realized afterward that was the problem and sure enough it was.

SuzanneTrueman1
Visitor
2 0 0

Thank you so much for this info.  I will adjust and hopefully will be ok from hereon onwards.

jessePNMAU
Visitor
1 0 0

I had the same issue and couldn't find a fix but I managed to do this and get it to work.

The products were all saying available on their own product pages but if I went into the bulk editor and selected the field "Available To Online Shop" they were all unticked. Once I ticked them, they started showing up again.

Not sure why the whole collection became unavailable after being fine and untouched for 2 months, but atleast its working now.

Hope this helps someone else.

HighCastle
Visitor
1 0 0

I haven't read all the responses, so this may have already been discussed. My issue can be filed in the "should have been obvious" category, but my problem is that all of my products were still in "draft" status. I've been building this store by following Wholesale Ted and I had bounced back and forth in the demonstrated format, so I think I missed that step. Once I switched the product format from "Draft" to "Active" it solved the problem and my products started populating their various collections. 

Frekkle
Excursionist
14 0 4

Hey all

So i just had some help from a wonder Shopify Rep - Ryan - Amazing!!!!  Anyhow  he totally fixed this issue for me.

In the Navigation settings/menu area where you have your menu tabs (Accessories, Decor, jewellery, Toys etc)... he removed all tags from each of the menu options and that 100% solved all the problems.  Now when i view my store and click on one of the catalogues...it shows all the products that belong in that catalogue.

I hope that this helps someone else...all else fails, chat with Shopify Peeps....they're fantastic!!!