products not showing up in collection page

Solved
alee-takeon
New Member
2 0 1

Hi there, brand new to shopify and this is hopefully an easy fix.  I've created manual collections in my store. I've added them to the menu but when I click on them in the preview none of the products are showing up! it says "Sorry, there are no products in this collection"  and I'm not sure why.  They're definitely in there... Any thoughts?  I am using the Jumpstart theme.

Accepted Solutions (2)

Accepted Solutions
Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 162

This is an accepted solution.

Hey, @alee-takeon.

 

Lizzy here, from Shopify.

 

First of all, welcome to Shopify! Starting a new store is always an exciting time, what sort of business are you building?

 

There are a few possible reasons why you're not seeing your products appear. The first would be if you have multiple collections and the incorrect one is linked in the Navigation. You can double check which collection it is under Online Store>Navigation. Then select your menu and the menu item. The information will appear here.

 

29-26-spd9o-p8w0g

 

In this spot, you'll also see the option to filter the collection by tags. Make sure any tags you add in here match up with the tags you have on your products that you want to see. Any products that don't have tags matching what is typed in here won't appear.

 

Another possibility is that your products aren't set to be available in the Online Store. You can check that within the product pages here.

 

29-29-4edza-akhgi

 

Hopefully one of these solves the issue you're seeing, please let me know if you have any questions!

 

Thank you,
Lizzy

Lizzy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Wrexil
New Member
2 1 2

This is an accepted solution.

Anyone know when shopify is going to fix this issue? This just started happening for me recently. I unchecked the item in the collection, and unchecked my tag, then published, then checked all collections and tags again, then published again. Seems to be showing up in collection, but not my tag's. If i have to do this for every product i will be so unhappy with Shopify!! SHOPIFY PLEASE FIX THIS!!!

 

 


@Zhopzi wrote:

Had the same problem...This worked for me:

 

1) Go to Collections

2) Tick the box next to the relevant collection (left handside)

3) Select 'Actions'

4) Select 'Make collections available'

 

I was sure it already was available as indicated WITHIN the full collection menu, but this did the trick for me at least.


@Zhopzi wrote:

Had the same problem...This worked for me:

 

1) Go to Collections

2) Tick the box next to the relevant collection (left handside)

3) Select 'Actions'

4) Select 'Make collections available'

 

I was sure it already was available as indicated WITHIN the full collection menu, but this did the trick for me at least.

 

 


 

 


 

View solution in original post

Replies 104 (104)
Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 162

This is an accepted solution.

Hey, @alee-takeon.

 

Lizzy here, from Shopify.

 

First of all, welcome to Shopify! Starting a new store is always an exciting time, what sort of business are you building?

 

There are a few possible reasons why you're not seeing your products appear. The first would be if you have multiple collections and the incorrect one is linked in the Navigation. You can double check which collection it is under Online Store>Navigation. Then select your menu and the menu item. The information will appear here.

 

29-26-spd9o-p8w0g

 

In this spot, you'll also see the option to filter the collection by tags. Make sure any tags you add in here match up with the tags you have on your products that you want to see. Any products that don't have tags matching what is typed in here won't appear.

 

Another possibility is that your products aren't set to be available in the Online Store. You can check that within the product pages here.

 

29-29-4edza-akhgi

 

Hopefully one of these solves the issue you're seeing, please let me know if you have any questions!

 

Thank you,
Lizzy

Lizzy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Sophie1988
Tourist
6 0 5

Good day,

 

I have the same problem on my website cokoyoga.com . New products dont show up on my collection page on the website. 

In the admin page:

- I checked the collections -> the product shows.

- In the Navigation page -> also shows.

- In the Online store -> already published.

 

This happens like 10 times. Before, I feeel like my products ghosted me. some shows up after 1 day, some never shows up...

So what is my problem please?

Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 162

Hey, @Sophie1988.

 

I'm sorry to hear you're also having trouble with your products appearing. If you've gone through all of the possibilities I'd mentioned above, this may be due to how your products are pulled onto your store. It is also odd that they sometimes appear after a period of time.

 

I wanted to confirm with you, what are the steps you go through when adding a product, and then including it in a collection?

 

Thank you!

 

Lizzy

Lizzy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

boburhb
New Member
1 0 7

Hi @Sophie1988.  Sorry for bothering with the same question, but can you have a look Screenshot from 2019-05-29 20-59-18.png

This is my collections and i think everything is right, but look Screenshot from 2019-05-29 21-00-37.png

once i enter my product page and click collections it only shows Home page, i have been strugling with that stuff for 2-3 hours. Please any advice ?

Thank you 

Bobur 

Monipupi
Tourist
3 0 8

I have been looking through all the threads discussing this but nothing worked. Everything should be showing. My Products are published, tagged and I could not get them to show up in the storefront when you click on the submenu link. Funny thing is, one product is indeed showing when I click on the submenu (t-shirts), just the other submenus (sweatshirts and hoodies) don't work. Also the products show on my storefront, just not when you navigate through the menu. I checked the tags so many times. Can you please help me?

Monipupi
Tourist
3 0 8

Oh man, hours later I realized what the mistake was. 

In both collections that were not showing the products there was a condition setup, so actually one tag was missing. Hope this helps somebody.

misick
New Member
1 0 1

I have done everything in this thread and even added the tag to match the conditions but my products still are not showing in the specific collection. Im not sure what to do!

Monipupi
Tourist
3 0 8
Hey, have you ckecked both the tags in collection conditions as well as the
tags in the navigation? ad you made sure all your products that are missing
have the tag?
flick1006
New Member
1 0 2

Hi Lizzy,

 

I'm currently having the same issue. I was able to add a product last month & add it to a collection. Now I CAN NOT. Nothing has been changed. Why does this happen in Shopify. I can not redo ALL of our collections. Any help would be great. Thanks.

Technologic
Tourist
4 0 5

I had this problem after importing a duplicate set of products for wholesale segmentation. Products were the same except for handle, price, and vendor. Although the products had the tags which were specified by the collection they did not show up.  What worked easily for me was toggling from any condition and saving and then toggling back to all conditions and saving again. Quick easy fix to re-save and update the collection. 

valvesekart
New Member
2 0 2
Same problem is here. I have checked all the solutions provided in this forum. Still product list come in collection at Shopify admin,but not appearing at online store.
However same products are appearing when we choose all products.
dauphyne
Tourist
3 0 7

Same problem is here.  i set the products to be added manually, i removed conditions.

I have checked all the solutions provided in this forum.

Still product list come in collection at Shopify admin,but not appearing at online store.
However same products are appearing when we choose all products.

dauphyne
Tourist
3 0 7

Same problem is here.  i set the products to be added manually, i removed conditions.

I have checked all the solutions provided in this forum.

Still product list come in collection at Shopify admin,but not appearing at online store.
However same products are appearing when we choose all products.

- I checked the collections -> the product shows.

- In the Navigation page -> also shows.

- In the Online store -> already published.

Mike_Wibuy
New Member
2 0 2

Hey -  Any resolution on this? I'm experiencing the same issue. Just added new products and they don't show up in store.


dauphyne
Tourist
3 0 7
I solved it. I my case all my collections are set to add products manually, all are published but only some of the collections were showing. The difference was some of the collections i put TAGS and some no tags. I noticed that all collections which i put TAGS are yhe ones not showing so i removed all tags. And after that it was showing on the website browsing. Im not sure if we have the same case problem. But i hope this eill hel you as well.
NoraJ
New Member
2 0 1

This is what worked for with the same problem. I had to go to edit theme and fix the menu and collections there. I put all conditions and then put the name of the collection I wanted it in the tags. Took me forever (hours) to figure this out. It finally worked! I have the Simple theme. Hope this helps someone. 

 

Jax904
New Member
1 0 1

I was having the same issue and here is how I resolved it.

 

1. Under sales channel, select Themes, and then click customize.

2. On the left menu, select Collections.

3. Click Select, and then select the Collection you want to appear in your collection.

 

You can also drag and drop the order of your collections.  Hope this helps!

KimM
Tourist
6 0 3

Thanks Technologic,

This solution worked. I had preset up my products in collections but not published them yet. I published and they would not appear even though in correct collections with correct tags and available with plenty of stock. Removed from collection and added again. Voila! Thanks all fixed!

mikea001
Excursionist
31 0 10

I just had the same happen when it shouldn't have - literally as KimM says - remove from collection and then add again - job done - cheers KimM!