Products not showing up on Facebook or Instagram

JeanneM13
Explorer
70 2 4

 

Hi,

 

Facebook and Instagram are not picking up my products.  Instagram has zero. Facebook is missing at least 125 products. 

I've been back and forth with FB support, but it's getting nowhere. Any insights here, please? Pretty please?

 

On FB, the top 2 products are new (the massage kits).  After that, the products are ones I listed on my store several weeks ago. I add several products every day, so ... where are they?

 

facebook.com/cosmicserenityshop 

 

Jeanne Melanson

CosmicSerenityShop.com

Jeanne Melanson
Cosmic Serenity Shop
Reply 1 (1)

Ivan_ES
Shopify Partner
16 1 1

Open the Meta sales channel and there you will be able to see which products have not been synchronized and why.