Products page not loading from Shopify Admin

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My Shopify product page is not loading from shopify admin. So I can not add products. The products which i have added already are ok at website I was adding products in morning and everything was fine but suddenly this message appeared.  


There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page(opens a new window) for updates and try again later.
Please help
Replies 4 (4)
Shopify Staff
Shopify Staff
687 74 140

Hi @pacifictheweb !


I'm sorry to hear that you're experiencing issues when trying to add products. Can you let me know which web browser you are using? If you're haven't tried already, I'd suggest using Google Chrome to see if the issue persists. Also, kindly clear your browser of cache and cookies to see if that helps at all.


If the error message persists, please let me know by sending a screenshot of the error message that appears.


Looking forward to your reply.

Holly | Social Care @ Shopify 
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1 0 0

I am having this exact problem right now and it is very frustrating, its not my browser or anything so I have no idea why it isnt working. Ive reloaded many times and even shut down my device and retried.

6 0 6

I am also having this problem for the last 24 hours and shopify chat support feels less than reliable.  How did you all get to a resolution?  Extra frustrating is Shopify status pages show everything is working.

6 0 6

Hi There - How did you get to resolution on this? I have been dealing with Shopify support for 24 hours and no one can tell me anything.