Provide Store Credit for a return

The store credit option does not appear on my account. Only refund for online purchases.

I don't have the option of issuing a STORE CREDIT on my account. Just a refund. What's up with that? Major flaw. I have the basic account.

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We have the same problem. No option to issue a store credit! Unless we pay more money to Apps. The longer we've been using Shopify the more we realise that 'basic' functions for an online store aren't built in to Shopify! You have to purchase apps and it gets very costly! Shopify support sucks too