All issues with your Balance account or card should be resolved by Shopify directly and there is no need to contact Stripe or outside services for further support.
The lack of contact avenues other then fighting with a automated system for a hour to get it to finally goto chat and then for them to spend 30 minutes to tell you that they will escalate this further, the next suggestion is to lock the balance card, banks would lock that card immediately after seeing 2 of the same charges like this not allowing 13 to go through and it to continue to be charged resulting in emails being sent that goto a junk box, shopify has dropped the ball her immensely.
The response from the proper team is this " I have submitted the dispute with all the evidence now. A decision can take up to 90 days. We will let you know via e-mail once a decision has been reached. This decision is final, it can't be changed. This is a VISA guideline that overrun any of our or our banking partner's decisions. Please read this document thoroughly as it will answer all your questions: Visa Claims Resolution "
What kind of a response is that to say its visas decision and a visa guideline that over runs our banks decision and to provide a link to something from 2017. To be fair its more along the lines of we dont know we dont care it aint our money and aint our problem good luck. There is no actual number for fraud resolution or to report fraud with this account or these cards, that is a failure in itself. The lack of training and actual information from shopify to the store is a joke as we are going to submit the dispute on your behalf, where is the actual information its my money not shopifys but shopify is trying to mediate the process without protecting the money and the account.
