"Buy X get Y" not working

[technase]

So I have set up a set of discounts on my store, all other discounts works fine but the "Buy 4 get 1 Free" isn't working. the discounts that I have are 

- Buy one get 10% off (Active and working)

- Buy two get 20% off (Active and working) 

- Buy three get 30% off  (Active and working)
- Buy 4 get 1 Free (Active but NOT working)

store link:  www.islaboutique.com.au

Can anyone help me how to fix this ?

Thank you in advance 

[Small_Task_Help]

Hi,

Hope this will help

- Check discount type is set to "Buy X, Get Y" and not as a percentage or fixed discount.
- Check whether there are any cart conditions for "Buy 4, Get 1 Free" offer
- Check for App Conflicts
- Check for Overlapping Discounts

[technase]

discount type is "Buy X, Get Y", no conflicting app, no conditions on cart. I am not sure but do you think these discounts are conflicting ?

- Buy one get 10% off (Active and working)

- Buy two get 20% off (Active and working) 

- Buy three get 30% off  (Active and working)

if yes how do you propose to set it up so our customers can have 10% on 1 product, 20% on two, 30% on three, and one free product on purchasing 4

[Ellie-BOGOS]

Hi @technase 😊

This is Ellie from BOGOS, #1 Promotion App on Shopify.

May I ask did you use Shopify Discounts or apps to create the Buy 4 get 1 Free?

If you use Shopify Automatic Discounts, you'll need to add both products X and Y to the cart, the discount will then make product Y free.

On the other hand, BOGOS offers a hassle-free solution for you. When customers buy 4 products, the gifts can be automatically added, simplifying their checkout experience.

Feel free to explore the demo of this offer here: https://bogos-demo-store.myshopify.com/collections/free-gift-auto-add-to-cart (password: 1234)

Grab 7-day free trial of BOGOS (4.9 overall rating & 2,045+ reviews) to give it a try! 💖

Wish you all the best with the business,
Ellie
BOGOS (formally Free Gifts by Secomapp)

[technase]

I have selected all products in both X and Y so yeah they will always be in the cart.. 

[Ellie-BOGOS]

Have you selected the combination option yet? You can select the Product discounts and Order discounts

[Ankit_Thakur]

Hi @technase Did you select the combination option while creating the Buy X Get Y discount rule?

[technase]

its in combination with a free shipping discount only

[tobebuilds]

Hi Technase,

In order to get the best help possible, please provide more details about your discount setup.

• Please upload screenshots of your discount settings
• Please upload a screenshot of the checkout page - what products were in the cart, and were any other discounts applied?
• Please provide written examples of when you want the discount to apply/not apply

The more information you can provide, the more likely a community member will be able to identify what's "not working" about your discount.

Best,

Tobe