"Cannot find variant" for digital download

[AbbyPA]

I've just added a second digital download product to our website (we're using the Dawn template). I used the Digital Download app to upload the files, create a "download ready" email, and went to test the product in preview mode. I'm getting a "cannot find variant" error both in draft and active mode for this product. 

I've deleted and reloaded all of the files. There aren't any variants for this digital product. I don't understand what this error means. Can anyone help me troubleshoot?

[Doxidepro]

From your explanation, AbbyPA this looks like the files format you're trying upload are either using an unsupported format, contains or is coming from a source that Shopify does not support. If you try changing the files and still hit a wall, I'll advice you get professional help such as contacting an expert, speaking of which I've one i really on for all my store issues. Geneticxpert never fails me and I'm sure she'll have the solution to your issue. You can contact her Via email at geneticxpertlab {@gmail.com} NOTE that he is a verified expert and  work with him frequently hence why I'm recommending him, if of course you need professional help in resolving this.