"Gift Card" replaces "Discount" code field?

[Dylan_78]

My customer can not enter a discount code as the Gift Card field has replaced it in checkout.

How do I fix this?

[Jason]

The Gift Card and Discount field are the same. Now if you don't have the ability to use a discount code then it's very likely you are looking at a Draft Order checkout and not a normal Online Storefront checkout. It's easy to check if that's the case but it would need a link to your shop so we can see it.

[Cal]

Hey @Dylan_78!

Cal here from Shopify, thanks for reaching out to us. How are you today?

As mentioned above, the gift card field and the discount field on checkout are one and the same. If this is operating how you would expect, or you are having any difficulty with applying discounts or gift cards in your store, I'd be happy to investigate this further! If so, just share your MyShopify URL with me here. 

Thanks! 

[PerfectPrint]

Hi Cal,

I am also having this same issue where for some customers the disocunt field is showing as 'Gift Card' and when they enter the discount code it doesnt accept it.

The discount codes are active and should be working. I had someone else try it and the discount field displays as 'Discount code or gift card' and when the field displays like that, the discount code is accepted.

So far it seems to not work (display 'gift card' field) on desktop but on mobile it displays 'Discount code or gift card' and the code works.

Would love some help if possible?

Thanks

Elise