"Phone number has already been taken." ISSUE

"Phone number has already been taken." ISSUE

haroonzia
Visitor
2 0 0

Screenshot_20240204_121621_com.android.chrome.jpg

Replies 3 (3)

Ollie
Shopify Staff
2550 460 419

Hey @haroonzia.
 
Thanks for reaching out. 
 
I appreciate that you have included a screenshot of the error you are receiving as that is helpful. Did you happen to create a previous Shopify store using the phone number? I am just trying to get a better understanding of the situation so I can assist you further. You could potentially skip the phone number as the field is Optional
 
Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

haroonzia
Visitor
2 0 0

Thank you for the response. Yes, I think I tried way back. How to reactivate the same account with the same phone number..?

I'll also try to login in without phone but I'll be needing to update the same phone number as this is my primary phone. 

Ollie
Shopify Staff
2550 460 419

Hey @haroonzia.
 
Thanks for following up. 
 
If you suspect that you may have previously created a Shopify store, I would suggest attempting to Reset your forgotten password by navigating to our login page. You can type in the admin email address and select the option Forgot password
 
You can also update the store details by navigating to Settings > General. 
 
Let me know if that does the trick and if you have any questions. 
 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog