Re: "Problem loading this page" when clicking on item from admin dashboard

"Problem loading this page" when clicking on item from admin dashboard

1919Vintage
Tourist
7 0 9

Is anyone else having this issue? If I try to click on an item from my admin dashboard I get a message saying "There’s a problem loading this page." I can access the admin page but not individual item listings. 

Replies 4 (4)

TeunNL
Tourist
7 0 6

Same problem. Browser doesn't matter, tried Chrome and Safari. Both show the same error.

IP33
Visitor
1 0 0

Having same problem..

 

Eunice
Shopify Staff (Retired)
388 51 64

Hi, @1919Vintage 

Eunice here from Shopify. Thanks for posting! How are you doing today?

The Shopify Server Status is currently showing no known issues so I am wondering if this could be a cache issue. Sometimes, our devices can hold onto old information causing issues like this to arise. To resolve this issue try clearing your browser's cache and cookies. If you're not sure how to clear your cache and cookies check out this page for advice. 

Let me know if that works. Otherwise, perhaps try updating your current browser, or try logging in from an alternate browser and/or device.

To learn more visit the Shopify Help Center or the Community Blog.

TeunNL
Tourist
7 0 6

Problem solved. Worked on an 'older' version of Chrome, and had to update Chrome (I'm one of those '4 windows / 90 open tabs kind of people'). Now everything seems in order.