Hank here from Shopify.
That certainly sounds strange that you are able to log in one way, but not through the main link.
Can you try opening your admin using incognito mode to see if this works? If it does, then can you try clearing your cache and trying once more to log back in normally?
I would also recommend that you ensure your browser is up to date, as this can also cause some issues.
Are you able to access the website from the front end or are you seeing an error message there also?
If you share your store URL, I can check it on my end also to see if I can access this.
Let me know, and all the best,
Hank | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog