"There Was An Issue Processing The Uploaded Media. Try Again Later"

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"There Was An Issue Processing The Uploaded Media. Try Again Later"

Nitasha_S
Excursionist
12 1 1

Hi Please can someone assist me in resolving this issue.

 

I am unable to upload any new images via the product page or via the files page.

 

I have tried clearing the cache, restarting the laptop, checking the wifi. But nothing works.

I would appreiciate any help. Its most frustrating and has been carrying on for weeks.

 

Note the images are all JPG and small size under 30KB

Thank you

Accepted Solution (1)

Nitasha_S
Excursionist
12 1 1

This is an accepted solution.

ok to add to this - the issue the AD GUARD Application. If I disable that then shopify uploads works. Does anyone know how I can fix this to work with both the AD Guard app and shopify?you

 

Thank you

View solution in original post

Replies 2 (2)

Nitasha_S
Excursionist
12 1 1

This is an accepted solution.

ok to add to this - the issue the AD GUARD Application. If I disable that then shopify uploads works. Does anyone know how I can fix this to work with both the AD Guard app and shopify?you

 

Thank you

Huptech-Web
Shopify Partner
1004 204 215

Hello @Nitasha_S , Is there any error while you are uploading the image? Shopify does not allow uploading images exceeding 20MB or 25 megapixels. If the image size is small but the resolution is more than 25 megapixels it'll still not allow to upload it.

If you found this response helpful, please do like and accept the solution. Thanks!
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