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Hi Please can someone assist me in resolving this issue.
I am unable to upload any new images via the product page or via the files page.
I have tried clearing the cache, restarting the laptop, checking the wifi. But nothing works.
I would appreiciate any help. Its most frustrating and has been carrying on for weeks.
Note the images are all JPG and small size under 30KB
Thank you
Solved! Go to the solution
This is an accepted solution.
ok to add to this - the issue the AD GUARD Application. If I disable that then shopify uploads works. Does anyone know how I can fix this to work with both the AD Guard app and shopify?you
Thank you
This is an accepted solution.
ok to add to this - the issue the AD GUARD Application. If I disable that then shopify uploads works. Does anyone know how I can fix this to work with both the AD Guard app and shopify?you
Thank you
Hello @Nitasha_S , Is there any error while you are uploading the image? Shopify does not allow uploading images exceeding 20MB or 25 megapixels. If the image size is small but the resolution is more than 25 megapixels it'll still not allow to upload it.
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